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Broken link in shop page – shop gives a 404 error

This topic has 3 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Woolwolf
    Woolwolf
    Participant
    November 23, 2024 at 11:12

    Hi,

    I’ve encountered a problem with the link to the front page of my shop – the product archive page. It’s giving a 404 error, but oddly enough, this doesn’t happen all the time.

    I ran a diagnostic from another website that offered this service, and received the following message:

    This link is broken. The page could not be found on the target web server. Broken Link, HTTP 404, 1 pages
    Fixing this depends on how the link became broken:
    – The link has been mistyped and should be fixed
    – The destination page has moved and the link should be updated
    – The destination page no longer exists and the link should be removed
    A file has been accidentally deleted and should be replaced
    Broken link: https://woolwolfknits.com/shop/?v=7885444af42e404 Not Found
    https://woolwolfknits.com/shop/?v=7885444af42e

    Could you please assist me in fixing this? I’m afraid that if I try to fix it myself, I might make it worse.

    P.s. I don’t know what I would do without you good people in support 😀

    Best regards,
    Trine

    Please, contact administrator
    for this information.
    #424823 Copied Theme version: 9.4.5
    2 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    November 25, 2024 at 05:36

    Dear @Woolwolf,

    We hope this message finds you well.

    We wanted to inform you that we have successfully removed the “index.php” from your permalink structure. Following this adjustment, everything appears to be functioning correctly now.

    Could you kindly review and confirm that everything is working as expected on your end?

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #424988 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 25, 2024 at 09:38

    Dear Woolwolf,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #425032 Copied
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