Broken Images - by jeffunik72 - on WordPress WooCommerce support

This topic has 15 replies, 2 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

  • Avatar: jeffunik72
    jeffunik72
    Participant
    April 24, 2015 at 20:13

    Has anyone else been experiencing this?

    I tried to logon to update the theme to the latest wordpress 4.2 but noticed that all my images in the media library were broken… but the files are still correctly on the server… I even restored a backup and it still hasent fixed nothing…

    Waiting to hear from godaddy but figured I would post here in-case someone else has come along with this issue…

    14 Answers
    Avatar: jeffunik72
    jeffunik72
    Participant
    April 24, 2015 at 21:42

    Confirmed from godaddy that it has nothing to do with server side…

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 26, 2015 at 11:27

    Hello,

    Your wp-admin panel credentials are incorrect. Please check them.

    Regards,
    Eva Kemp.

    Avatar: jeffunik72
    jeffunik72
    Participant
    April 26, 2015 at 15:47

    Sorry I temporarily changed it is now ok

    I have somewhat figured out what happend… it seems as if for some reason all the images that were uploaded in april have gotten erased from the folder uploads/2015/04

    I have gotten a good bunch of images back but yeah some how even the site loads exetremely slow now.

    I still dont know what caused those files to get erased nobody had touched the website for 2 weeks.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 27, 2015 at 10:43

    Hello,

    Sorry, but we still can’t access wp-admin panel.
    The credentials are incorrect.
    Please reset the password.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: jeffunik72
    jeffunik72
    Participant
    April 27, 2015 at 14:49

    I had to totally delete all of the ftp accounts created and reset all of my admin panel usernames and passwords, it has been confirmed that I have gotten hacked… whatever they did it broke the image links on all the websites of my server….

    So I do not want to waste the precious time that you guys use to help all of us when ive now fixed the security problem but also since theres no way to get the images back theres nothing left for me to do but to go back and fix things…

    thank you very much for your time so far,

    and this is a great reminder to all that you are never safe enough on the web.

    Avatar: Eva
    Eva Kemp
    Support staff
    April 27, 2015 at 16:10

    Hello,

    We’re sorry that you had such bad experience.
    We hope you’ll manage to fix security issue.

    Regards,
    Eva Kemp.

    Avatar: jeffunik72
    jeffunik72
    Participant
    April 27, 2015 at 17:04

    Thanks,

    Unfortunetly Godaddy cannot help me anyfurther diagnosing or fixing things that need to be fixed…

    So i’ll take all professional help I can get….

    I’m trying to understand how to fix this… the images are on the server… and are valid image files when I open them in file manager I can see the images).

    but when I use the link either in the media file or the core link of the picture in the browser I get an Error 404… So it comes down to theres something in the database thats making those images broken or redirect to a 404…

    any ideas or has anyone come across this?

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    April 27, 2015 at 17:53

    Hello,

    Please provide us with the correct wp-admin panel and FTP credentils to check the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: jeffunik72
    jeffunik72
    Participant
    April 27, 2015 at 18:08

    There you go

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 27, 2015 at 18:29

    Hello,

    Sorry, but FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: jeffunik72
    jeffunik72
    Participant
    April 27, 2015 at 18:44

    My apologies, my head is all over the place today here you go

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 27, 2015 at 19:38

    Hello,

    A lot of images are missed in wp-content/uploads directory that are shown in Media section of wp-admin panel. Also there is an error:
    PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 72 bytes) in /home/jeffunik72/public_html/exxelmarketing.com/parfumerie2/wp-includes/wp-db.php on line 1975

    You need ask your host to increase memory_limit value and unfortunately you have to reupload missed images.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: jeffunik72
    jeffunik72
    Participant
    April 27, 2015 at 20:15

    ok and on my other site do you have any idea how images can be physically on the server but the database just causes it to 404 or to be broken?

    Avatar: Eva
    Eva Kemp
    Support staff
    April 28, 2015 at 10:16

    Hello,

    Unfortunately this issue should be checked with your host or on WordPress forums. Sorry.

    Regards,
    Eva Kemp.

  • Viewing 15 results - 1 through 15 (of 15 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.