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  cudedesign

  Participant

  October 12, 2020 at 10:22

  Hello

  I updated the theme to the latest version and the Brands filter on the category pages is not working anymore. It keeps redirecting to 404 not found. If I change the permalink structure to something else other than postname then it works, but I need the permalinks in a postname structure.

  I also tried disabling all plugins and the issue still exists.

  Please, contact administrator
  for this information.

  #254776 Copied Theme version: 6.3.2 WooCommerce version: 4.5.2
  7 Answers
  

  Olga Barlow

  Participant

  October 12, 2020 at 17:49

  Hello,

  Provide us with FTP access to your site to check the issue in more detail.

  Regards

  #254847 Copied
  

  cudedesign

  Participant

  October 13, 2020 at 10:57

  Here are the ftp logins:

  Please contact administrator
  for this information.

  #254900 Copied
  

  Rose Tyler

  Support staff

  October 14, 2020 at 07:34

  Hello,

  We can’t connect, unfortunately. Please check the credentials.

  Regards

  #255003 Copied
  

  cudedesign

  Participant

  October 15, 2020 at 10:19

  Please see these logins. Use Plain FTP – insecure – if using Filezilla

  Please contact administrator
  for this information.

  #255158 Copied
  

  Olga Barlow

  Participant

  October 15, 2020 at 13:45

  Hello,

  Check now.

  Regards

  #255192 Copied
  

  cudedesign

  Participant

  October 19, 2020 at 21:05

  Thank you, it works. Can you let me know what was the problem and the solution you applied?

  #255743 Copied
  

  Olga Barlow

  Participant

  October 21, 2020 at 11:03

  Hello,

  You are welcome.
  Updated child theme header.php file and resaved permalinks in WP settings.

  Regards

  #255906 Copied
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