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Brands not working - by smartrobbie - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Jack Richardson

  • Avatar: smartrobbie
    smartrobbie
    Participant
    July 30, 2016 at 13:49

    Hi,

    if you go to the shop, on the left panel, scroll down you will see ‘brands’ when you click on them they dont work. they either got to a page with a message :can’t find the file attachment.php
    or it will just go to one product instead of showing all products.

    this use to work, but doesn’t now after woocommmerce plugin was updated.

    do you know how I can fix this?

    Robyn

    #135073 Copied
    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2016 at 11:50

    Hello,

    We can’t access WP Dashboard getting this message:
    Your access to this site has been limited

    Please open access for us.

    Also check Permalinks settings. Enable default permalinks in Settings > Permalinks and check Brands section after that.

    Best regards,
    Jack Richardson.

    #135099 Copied
    Avatar: smartrobbie
    smartrobbie
    Participant
    July 31, 2016 at 13:17

    ill try to get the access looked at. can you check.
    note new pass in private.

    Please, contact administrator
    for this information.
    #135105 Copied
    Avatar: smartrobbie
    smartrobbie
    Participant
    July 31, 2016 at 13:18

    all good,

    just resaved the settings in permalink and it worked. thanks

    #135106 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2016 at 13:27

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #135109 Copied
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