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  Andrew Holbrook

  Participant

  July 30, 2018 11:44 am

  Hi, I’ve had this problem on a number of occasions previously and unfortunately it is not working again. https://www.criticalenvironmentsolutions.co.uk/brands/dupont/ defaults to a single product page rather than listing all products of this brand.

  Many Thanks

  Site URL: hidden

  Theme version: 4.4

  WooCommerce version: 3.4.4

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  Andrew Holbrook

  Participant

  July 30, 2018 11:47 am

  When clicking the Brand widget I get this https://www.criticalenvironmentsolutions.co.uk/brand/dupont/
  I get a 404 error.

  Thanks

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  Rose Tyler

  Support staff

  July 30, 2018 12:10 pm

  Hello,

  Please try to re-save Permalinks settings in WP Dashboard > Settings > Permalinks.

  Regards

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  Andrew Holbrook

  Participant

  July 30, 2018 2:21 pm

  Hi Rose, I have tried this and it has had no effect. Thanks

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  Rose Tyler

  Support staff

  July 30, 2018 2:25 pm

  Please provide us with temporary wp-admin and FTP access so we can take a closer look.

  Regards

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  Andrew Holbrook

  Participant

  July 30, 2018 2:31 pm

  Hi Please see in private content. Thanks

  

  Content is visible for topic creator and
  support staff only.

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  Rose Tyler

  Support staff

  July 30, 2018 2:56 pm

  Fixed. Please check https://www.criticalenvironmentsolutions.co.uk/brands/dupont/
  We’ve changed https://prnt.sc/hjx174 to https://prnt.sc/hjx1uv in woopress/framework/woo.php and re-saved permalinks.

  Regards

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  Andrew Holbrook

  Participant

  July 30, 2018 3:01 pm

  Thank You Rose, working as expected, much appreciated. This is the 3rd time this has happened – is the file you mentioned above being overwritten with software updates? Thanks

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  Rose Tyler

  Support staff

  July 30, 2018 3:09 pm

  You’re welcome!
  The file can be changed in result of the theme update.
  If the problem occurs one more time, I would recommend you to check woo.php.

  Regards

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