Brands Filter Not Working - by Andrew Holbrook

This topic has 9 replies, 2 voices, and was last updated 5 years, 8 months ago ago by Rose Tyler

  • Avatar: Andrew Holbrook
    Andrew Holbrook
    Participant
    July 30, 2018 at 11:44

    Hi, I’ve had this problem on a number of occasions previously and unfortunately it is not working again. https://www.criticalenvironmentsolutions.co.uk/brands/dupont/ defaults to a single product page rather than listing all products of this brand.

    Many Thanks

    8 Answers
    Avatar: Andrew Holbrook
    Andrew Holbrook
    Participant
    July 30, 2018 at 11:47

    When clicking the Brand widget I get this https://www.criticalenvironmentsolutions.co.uk/brand/dupont/
    I get a 404 error.

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 30, 2018 at 12:10

    Hello,

    Please try to re-save Permalinks settings in WP Dashboard > Settings > Permalinks.

    Regards

    Avatar: Andrew Holbrook
    Andrew Holbrook
    Participant
    July 30, 2018 at 14:21

    Hi Rose, I have tried this and it has had no effect. Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 30, 2018 at 14:25

    Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Andrew Holbrook
    Andrew Holbrook
    Participant
    July 30, 2018 at 14:31

    Hi Please see in private content. Thanks

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 30, 2018 at 14:56

    Fixed. Please check https://www.criticalenvironmentsolutions.co.uk/brands/dupont/
    We’ve changed https://prnt.sc/hjx174 to https://prnt.sc/hjx1uv in woopress/framework/woo.php and re-saved permalinks.

    Regards

    Avatar: Andrew Holbrook
    Andrew Holbrook
    Participant
    July 30, 2018 at 15:01

    Thank You Rose, working as expected, much appreciated. This is the 3rd time this has happened – is the file you mentioned above being overwritten with software updates? Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 30, 2018 at 15:09

    You’re welcome!
    The file can be changed in result of the theme update.
    If the problem occurs one more time, I would recommend you to check woo.php.

    Regards

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