• 

  Niddy

  Participant

  October 6, 2025 at 09:39

  Hi

  Issue with sidebar filter not showing brands – any idea why not?

  See private please as it contains links to the site.

  Thanks as always 🙂

  Please, contact administrator
  for this information.

  #456564 Copied
  3 Answers
  

  Andrew Mitchell

  Support staff

  October 6, 2025 at 10:07

  Hello, Niddy,

  It is possible that the cause of this is related to cached data.

  We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

  WooCommerce -> Status -> Tools

  Please ensure you clear the following fields:
  – WooCommerce transients
  – Expired transients
  – Term counts
  – Brands transients

  If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

  Best Regards,
  8Theme’s Team

  #456571 Copied
  

  Niddy

  Participant

  October 6, 2025 at 10:33

  Ahh perfect – thank you so much 🙂

  That sorted it.

  #456579 Copied
  

  Niddy

  Participant

  October 6, 2025 at 10:33

  Thanks for the support! My topic “Brands do not count the actual products that are assigned to them – same on brand and xstore brand.” has been successfully resolved.

  #456580 Copied
• Viewing 4 results - 1 through 4 (of 4 total)