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Brand filter doesn’t work and the brand page can’t load

This topic has 6 replies, 2 voices, and was last updated 1 years ago ago by Andrew Mitchell

Leon

Participant

November 18, 2024 at 11:11

Hello

I added the brand filter in the shop page , But only one brand “Ark…” filter can work normally ,the other 3 brands page can’t load.
I have received your support about the brand filter display at
https://www.8theme.com/topic/the-brand-filter-cant-show-all-brands-in-shop-page/#post-423858

And then brand page(except Ark) can’t load as common.

Please find the detail in the attachment.

Thank you

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#423969 Copied Theme version: 9.4.4

5 Answers

Andrew Mitchell

Support staff

November 18, 2024 at 12:20

Hello, Leon,

We have resolved the issue by following the advice provided in the discussion at the following link: https://www.8theme.com/topic/the-brand-filter-cant-show-all-brands-in-shop-page/#post-423858

Best regards,
The 8Theme Team

#423976 Copied

Leon

Participant

November 20, 2024 at 15:57

Hi

This issue happened again and no product can be loaded in the brand page.

Please find the details in the attachment.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#424399 Copied

Andrew Mitchell

Support staff

November 21, 2024 at 17:55

Hello, Leon,

We have cleared the WooCommerce cache once again. Kindly check and let us know if everything is working as expected.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#424617 Copied

Leon

Participant

November 22, 2024 at 20:11

Hello

Thank you for your support.
Now the issue disappeared.

#424786 Copied

Andrew Mitchell

Support staff

November 22, 2024 at 20:11

Dear Leon,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#424787 Copied
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The issue related to '‘brand filter doesn’t work and the brand page can’t load’' has been successfully resolved, and the topic is now closed for further responses

Brand filter doesn’t work and the brand page can’t load

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