Brand Filter does not show any product - by AZ Medien

This topic has 9 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

  • Avatar: AZ Medien
    AZ Medien
    Participant
    September 19, 2022 at 13:17

    Hello,

    i use the Brand Filter on the product category pages in the sidebar. The count is displayed correctly, but when I click on the brand, these products are not displayed.

    I have already tried to save the permalinks again, but that did not work either.

    Best regards,
    Chris

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2022 at 13:46

    Hello,

    Thanks for using our theme.
    Go to Settings > Permalinks > set the Post name instead of the Plain permalinks type.
    If this doesn’t help, provide temporary wp-admin access.

    Regards

    Avatar: AZ Medien
    AZ Medien
    Participant
    September 19, 2022 at 14:32

    Hi,

    unfortunately, this does not work.

    Bets regards,
    Chris

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2022 at 14:50

    Hello,

    Thanks for the reply.
    1/ Try to go to WooCommerce > Status > Regenerate the product attributes lookup table > regenerate all the products and check. Go to WooCommerce > Status > Tools > Brands transients > Clear.
    2/ try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    3/ Check if your custom changes in the child theme are not the reason for the problem.
    Let us know the results.

    Regards

    Avatar: AZ Medien
    AZ Medien
    Participant
    September 21, 2022 at 11:52

    Hello,

    thank you.

    I have made a copy of the website at https://shop.a-z-webdesign.de/ (the access data are the same). There I deactivated the child theme, deactivated all plugins that do not belong to the theme and adjusted the settings under Status. Unfortunately, the result is the same as before.

    Bets regards,
    Chris

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2022 at 12:13

    Hello,

    Please provide FTP access also. I will pass this problem to our dev team.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2022 at 13:30

    Hello,

    Fixed. Please check now.
    Don’t use brand slug for the brand attribute https://prnt.sc/ghG7tYchDzp8 because it conflicts with the Brands functionality. Use any other slug, for example https://prnt.sc/8H2BwRtwzky5

    Regards

    Avatar: AZ Medien
    AZ Medien
    Participant
    September 22, 2022 at 14:53

    Hello,

    many thanks for your help.

    Best regards,
    Chris

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2022 at 14:56

    Hello,

    You’re welcome!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

  • Viewing 9 results - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.