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Brand Filter does not show any product - by AZ Medien

This topic has 9 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

AZ Medien

Participant

September 19, 2022 at 13:17

Hello,

i use the Brand Filter on the product category pages in the sidebar. The count is displayed correctly, but when I click on the brand, these products are not displayed.

I have already tried to save the permalinks again, but that did not work either.

Best regards,
Chris

Please, contact administrator
for this information.

#334473 Copied Theme version: 8.3.3 WooCommerce version: 6.9.2

8 Answers

Rose Tyler

Support staff

September 19, 2022 at 13:46

Hello,

Thanks for using our theme.
Go to Settings > Permalinks > set the Post name instead of the Plain permalinks type.
If this doesn’t help, provide temporary wp-admin access.

Regards

#334479 Copied

AZ Medien

Participant

September 19, 2022 at 14:32

Hi,

unfortunately, this does not work.

Bets regards,
Chris

Please contact administrator
for this information.

#334487 Copied

Rose Tyler

Support staff

September 19, 2022 at 14:50

Hello,

Thanks for the reply.
1/ Try to go to WooCommerce > Status > Regenerate the product attributes lookup table > regenerate all the products and check. Go to WooCommerce > Status > Tools > Brands transients > Clear.
2/ try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
3/ Check if your custom changes in the child theme are not the reason for the problem.
Let us know the results.

Regards

#334492 Copied

AZ Medien

Participant

September 21, 2022 at 11:52

Hello,

thank you.

I have made a copy of the website at https://shop.a-z-webdesign.de/ (the access data are the same). There I deactivated the child theme, deactivated all plugins that do not belong to the theme and adjusted the settings under Status. Unfortunately, the result is the same as before.

Bets regards,
Chris

#334639 Copied

Rose Tyler

Support staff

September 22, 2022 at 12:13

Hello,

Please provide FTP access also. I will pass this problem to our dev team.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#334747 Copied

Rose Tyler

Support staff

September 22, 2022 at 13:30

Hello,

Fixed. Please check now.
Don’t use brand slug for the brand attribute https://prnt.sc/ghG7tYchDzp8 because it conflicts with the Brands functionality. Use any other slug, for example https://prnt.sc/8H2BwRtwzky5

Regards

#334765 Copied

AZ Medien

Participant

September 22, 2022 at 14:53

Hello,

many thanks for your help.

Best regards,
Chris

#334781 Copied

Rose Tyler

Support staff

September 22, 2022 at 14:56

Hello,

You’re welcome!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#334783 Copied
Tagged: brand filter, no products, product display, seo friendly, template, woocommerce, wordpress
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