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Blog Columns - by finleydesign - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 5 years, 2 months ago ago by finleydesign

finleydesign

Participant

September 8, 2020 at 16:18

Doesn’t matter what column number I set in blog setup, it only ever shows 2 I need to adjust to 3

#250821 Copied Theme version: 7

17 Answers

Rose Tyler

Support staff

September 9, 2020 at 08:36

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#250876 Copied

finleydesign

Participant

September 9, 2020 at 10:22

See in private

Please contact administrator
for this information.

#250893 Copied

Rose Tyler

Support staff

September 9, 2020 at 12:45

As I can see, your Blog page is not selected https://prnt.sc/ue8qt9 https://www.8theme.com/documentation/xstore/troubleshooting/blog-page/

Regards

#250913 Copied

finleydesign

Participant

September 9, 2020 at 13:43

1. What difference would that make? people can still click on categories, and it still shows in 2 columns rather than 3

Does matter if i create a page its still not working, see the page in private

2. Where is the option to change the menu for “My account” it says it’s in the header settings, where there is nothing to set which menu goes in the account section

Please contact administrator
for this information.

#250927 Copied

Rose Tyler

Support staff

September 9, 2020 at 14:31

1. Update the theme and Core plugin, clear cache, and check then.
2. The header builder uses the default WC My account menu. WooCommerce > Settings > Accounts & Privacy > Account endpoints.

Regards

#250934 Copied

finleydesign

Participant

September 9, 2020 at 14:45

1. Both are updated if you had checked

2. Then why give the option in the Theme, I can’t see how I can change these in the My account drop down

#250939 Copied

Rose Tyler

Support staff

September 10, 2020 at 08:58

Hello,

1. https://prnt.sc/uer0k8 – new versions are available.
We do not have such problem on our test site, please do the next test:
– try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , and check the post category page then.
Clear all cache before and after disabling plugins.
If the problem is independent of plugins and persists even with the latest version of the theme, provide temporary FTP access.
2) Where do you see this option in the theme? Please provide a screenshot.

Regards

#251011 Copied

finleydesign

Participant

September 10, 2020 at 14:55

1. Hmm very good timings!! wasn’t there before i replied 🙂

2. Please see here https://nimb.ws/8w9L5J but theres not setting Header Builder

#251066 Copied

Rose Tyler

Support staff

September 11, 2020 at 10:20

Have you checked plugins? Could you provide FTP access?
There is no possibility to change the Account menu, this option is deprecated and doesn’t work.

Regards

#251130 Copied

finleydesign

Participant

September 26, 2020 at 16:53

1. Tried disabling the plugins, makes no difference, after further looking it wouldn’t make a difference anyway, you can see the CSS being applied that even though you can set it to 3 or 4 columns, the CSS still forces a 2 column layout, nothing changes

Please contact administrator
for this information.

#252878 Copied

Rose Tyler

Support staff

September 27, 2020 at 10:16

Hello,

We can’t connect:
Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
Error: Could not connect to server

Can you, please, try to connect to your server using Filezilla? Does it work for you?
Please provide access as text, not a screenshot, next time.
Waiting for your reply.

Regards

#252900 Copied

finleydesign

Participant

September 27, 2020 at 13:20

ah sorry my mistake, we are still on dummy server, please see in private

Please contact administrator
for this information.

#252918 Copied

finleydesign

Participant

September 27, 2020 at 15:53

While your in there, could you review the additional categories menu on mobile, there is an option to allow different drop down options, see here https://nimb.ws/Ihs1e3

It doesn’t do anything, all if it remains open regardless

#252934 Copied

Olga Barlow

Participant

September 28, 2020 at 13:07

Hello,

1) The columns issue was related to your custom CSS http://prntscr.com/up9i95

2) I have passed the issue with the mobile categories opening to our developers. I’ll inform you once they fix the issue.

Regards

#252979 Copied

finleydesign

Participant

September 28, 2020 at 14:25

1. What an idiot!!! so sorry, not sure why that was done

2. Ok, annoyingly about to launch so any quick fix or quick update would be hugely appreciated

#252999 Copied

Olga Barlow

Participant

September 28, 2020 at 14:50

Hello,

2/ Fixed. Check now.

Regards

#253007 Copied

finleydesign

Participant

September 28, 2020 at 16:48

Perfect thank you

#253037 Copied
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