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  anthonyazera

  Participant

  April 6, 2018 at 12:38

  We are having an issue with the search on Xtheme returning blank results. For example, this search https://www.guitarmania.co.uk/?s=boss&post_type=product&product_cat=0 – searching for the word boss – if I search on wordpress back end or when a different theme is installed it only returns 43 results, yet xtheme says 98 results, and the first few pages of the search results are blank.
  Thanks,
  Anthony

  #190509 Copied Theme version: 4.23.1 WooCommerce version: 3.3.4
  9 Answers
  

  Rose Tyler

  Support staff

  April 6, 2018 at 13:09

  Hello,

  Have you tried to disable all 3rd party plugins?

  Regards

  #190512 Copied
  

  anthonyazera

  Participant

  April 6, 2018 at 13:19

  Yes with all plugins disabled (except those installed by xstore) it still produces the same issue.

  #190517 Copied
  

  Rose Tyler

  Support staff

  April 6, 2018 at 13:22

  Please provide us with temporary wp-admin access so we can take a closer look.

  Regards

  #190519 Copied
  

  anthonyazera

  Participant

  April 6, 2018 at 13:25

  Sure, details below

  Please, contact administrator
  for this information.

  #190520 Copied
  

  Rose Tyler

  Support staff

  April 6, 2018 at 13:37

  Please update the theme to the latest version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
  also, update all required plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  Don’t forget to create backup of your files and database before starting the update process.

  Regards

  #190522 Copied
  

  anthonyazera

  Participant

  April 6, 2018 at 13:38

  It still produces the same results when updated – see link below. Thanks

  Please, contact administrator
  for this information.

  #190523 Copied
  

  Rose Tyler

  Support staff

  April 6, 2018 at 14:45

  Hello,

  I’ve disabled “Search by sku” in Theme Options > General > Header settings. Please chek now.
  The problem occurred because there are “boss” in product titles and in SKU.

  Regards

  #190534 Copied
  

  anthonyazera

  Participant

  April 6, 2018 at 15:43

  That has worked great, thank you!

  #190543 Copied
  

  Rose Tyler

  Support staff

  April 6, 2018 at 15:50

  You’re welcome!

  Regards

  #190545 Copied
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