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Blank screen on install - by dave8 - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Robert Hall

  • Avatar: dave8
    dave8
    Participant
    January 12, 2016 at 12:44

    I’ve just bought the theme and it wouldn’t upload via the WordPress panel so I’ve uploaded it via ftp.

    On activating it I get a blank screen and cant even access the control panel.

    Can you help please.

    Please, contact administrator
    for this information.
    #107633 Copied
    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 12, 2016 at 13:20

    Hello,

    The issue has been fixed.
    Please check your site now.

    Best regards,
    Jack Richardson.

    #107638 Copied
    Avatar: dave8
    dave8
    Participant
    January 12, 2016 at 13:57

    Thank you very much for a super speedy response!

    #107646 Copied
    Avatar: dave8
    dave8
    Participant
    January 12, 2016 at 14:00

    Ah – a new problem – the plugins won’t install get the message:

    Downloading install package from /wp-content/themes/legenda/framework/plugins/revslider.zip…

    Download failed. A valid URL was not provided.

    #107647 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 12, 2016 at 15:26

    You can install plugins via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugin installation in the theme folder legenda/framework/plugins.

    Regards,
    Robert Hall.

    #107663 Copied
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