Blank Screen after Install - by atticusgraves

1 reply2 participantsUpdated by Amzy Leel

  • Avatar: atticusgraves
    atticusgraves
    Participant

    After I install the them via zip upload through wordpress, I select Live Preview. The screen goes blank and nothing is there. Just a white screen. If I activate the theme, I can no longer access the wordpress dashboard, forcing me to go into my file manager on my host and manually delete the theme.

    Someone in the chatbox here asked me to make sure that Redux Framework plugin was installed. I had never heard of it, so I installed it, then reinstalled the theme. That made no difference. This same kind of thing happened last week with another theme,(from a different vendor). I thought it was them. My hosting company assures me that everything on their end is in working order. Latest version of PHP and all that.

    I’m left scratching my head here on this one.

    I dont know if it makes any difference or not, but woocommerce status tells me that my PHP is out of date, though I know its not. I have another domain with no issues on the same host.

    Thanks in advance for any help.

    #167669 Copied Theme version: 3.16.2 WooCommerce version: 3.1.1

    1 Answer

    Avatar: amzy
    Amzy Leel
    Participant

    Hello,

    The link you gave in the private area goes to another link.
    check this reply’s private area for that.

    And that is not xstore theme.. that is ‘alpha store’ theme.

    As you explained in your question I assume your issue is more related to your hosting.

    first make sure your hosting plan meets this requirements : hhttps://www.8theme.com/documentation/docs/xstore-theme-requirements/

    if the hosting plan does not meet the requirements check that with your hosting provider.
    if the hosting plan meets the requirements already let us know your

    1. wp-admin login details (username, password)
    2. FTP / cPanel login details (username, password)

    to check this weird issue.

    Please, contact administrator
    for this information.
    #167673 Copied

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