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Blank Pg When Upgrading from 2.7.1 to 2.9.2

This topic has 10 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

Shell

Participant

November 28, 2015 at 04:51

When I try to update from 2.7.1 to the current version, I get a blank, white page instead of the website.

#101736 Copied Theme version: 2.7.1 WooCommerce version: 2.4.10

9 Answers

Jack Richardson

Support staff

November 28, 2015 at 08:32

Hello,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content. We will try to help you with theme update. Also confirm that you have a backup of your site.

Best regards,
Jack Richardson.

#101740 Copied

Shell

Participant

November 28, 2015 at 22:33

Private content below.

Please, contact administrator
for this information.

#101791 Copied

Shell

Participant

November 28, 2015 at 23:04

update

Please, contact administrator
for this information.

#101792 Copied

Eva Kemp

Support staff

November 29, 2015 at 08:33

Hello,

We can’t connect to your server via FTP.
Please check the credentials or specify if there are any special settings for FTP client.

Regards,
Eva Kemp.

#101798 Copied

Shell

Participant

November 29, 2015 at 15:07

Below

Please, contact administrator
for this information.

#101839 Copied

Jack Richardson

Support staff

November 30, 2015 at 10:12

Hello,

As I see you are using old versions of WordPress and required plugins. You need to update them as well if you update a theme.
To download the latest plugins versions go to https://www.8theme.com/download-plugins/

Best regards,
Jack Richardson.

#101902 Copied

Shell

Participant

December 1, 2015 at 01:14

As soon as I updated Visual Composer the entire site went blank again. I can’t even find where the plugin files are for this one (they don’t seem to be located in the plugins folder like a normal plugin) so I can’t even rewrite the backup files. Any help would be greatly appreciated.

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Shell

Participant

December 1, 2015 at 01:22

I found the plugin folder (js_composer), and I’ve updated WordPress and the plugin that I am using (slider). The visual composer crashed the site when I went to update it…even before being able to update to the new theme.

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Jack Richardson

Support staff

December 1, 2015 at 16:56

Hello,

After you update theme and Visual Composer you need to recreate elements on your pages via VC editor as the problem is caused by elements from old visual composer plugin.

Best regards,
Jack Richardson.

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