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Blank page on some variable product - by g_ozio

This topic has 10 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

g_ozio

Participant

August 12, 2021 at 15:09

Hello, I have a strange issue I spotted. We have different products: simple and variable ones. But for 2 of my variables products (they have more than 4 colors) are showing a blank page. I deleted and re-uploaded WooCommerce, in case the problem was there but nothing changed. I changed the theme to another one and they show with the theme.

It’s very weird, do you have any idea?

Please, contact administrator
for this information.

#298683 Copied Theme version: 8.0.4 WooCommerce version: 5.5.2

9 Answers

Rose Tyler

Support staff

August 13, 2021 at 08:10

Hello,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed. Let us know the result.
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#298743 Copied

g_ozio

Participant

August 13, 2021 at 08:23

Hello,
I did this yesterday too but since the page stayed blank, I didn’t mentionned it and turned off debug again. It’s on and it’s still the same thing…

Please contact administrator
for this information.

#298746 Copied

Rose Tyler

Support staff

August 13, 2021 at 12:34

Hello,

Were products created manually or imported? When you create new variable products they work fine?
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how products work then. Let us know the result

Regards

#298776 Copied

g_ozio

Participant

August 13, 2021 at 13:28

Hello,

Thanks for the reply. The products are created manually. I tried what you said and seems like there’s a compatibility problem with “Really Simple SSL” plugin. But again, with another theme, those 2 specific products are still displayed. What would be the solutions?

Plus, I have a question because when I received an alert saying someone from your team logged in, I stopped working on the website and when I got back, I noticed there’s two headers now, I mean, the mobile & desktop headers are displayed at the same time… Any idea?

#298786 Copied

Rose Tyler

Support staff

August 14, 2021 at 08:57

Hello,

Provide temporary FTP access, we will check what can be done to help you.

I do not see the problem with two headers on your site. Clear all cache and check then. We did nothing that may cause any problem with headers.

Regards

#298829 Copied

g_ozio

Participant

August 16, 2021 at 11:20

Hi,
Yeah, weirdly, the double header disappeared as it appeared withoud doing anything. Internet mysteries I guess…

Thanks!

Please contact administrator
for this information.

#298985 Copied

Olga Barlow

Participant

August 16, 2021 at 19:37

Hello,

We found that issue with the products appear if Really Simple SSL plugin is activated and once we activate plugin we get the following error https://prnt.sc/1pujsq6
I disabled plugin and products works well. Contact plugin author to find out what error plugin generates and fix that.

Regards

#299044 Copied

g_ozio

Participant

August 17, 2021 at 08:41

Hello,

Thanks for the confirmation! I contacted the plugin author as you suggested.

Thanks for your help!

#299082 Copied

Rose Tyler

Support staff

August 18, 2021 at 07:48

Hello,

You’re welcome!

Regards

#299141 Copied
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