Blank order - by Bsoliv - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: Bsoliv
    May 22, 2020 at 09:49


    I have updated theme two weeks ago and until this time I have the following bug :
    – When someon try to validate checkout page it is impossible (not all times)
    – When trying 3 ou 4 times it works
    – These attempts generate empty order in back office (no data in order, we can only see the id of the order)
    – I have tried to desactivate all plugins, bug still appear
    – Bug is not there when I desactivate theme (still there with child theme)

    Here is the servor error :

    AH01071: Got error ‘PHP message: order_key was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Etransactions_Abstract_Gateway->process_payment, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.\n’, referer:

    Here is the web site :

    Thank you !

    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 22, 2020 at 20:04


    “Bug is not there when I deactivate theme” – do you meant that you enable the default WP themes like Storefront or TwentyTwelve or you mean that you enable parent theme and the problem disappears?

    Provide us with a temporary WP Dashboard and FTP access to your site.


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