• 

  bojcy75

  Participant

  September 7, 2017 at 10:43

  Hello,

  when I go on this link http://www.oneliferally.com/shop2/ on android device I can not see any product. What is wrong?
  On all other device as windows pc and macbook and iphone I can see normal product page. I have only problems on Android phones and tablets.

  thank you.

  #171823 Copied
  9 Answers
  

  Rose Tyler

  Support staff

  September 7, 2017 at 12:07

  Hello,

  Could you please provide wp-admin access in Private Content?

  Regards

  #171835 Copied
  

  bojcy75

  Participant

  September 7, 2017 at 17:09

  It is private content

  Please, contact administrator
  for this information.

  #171881 Copied
  

  Rose Tyler

  Support staff

  September 8, 2017 at 07:57

  Hello,

  As I see you use a lot of different plugins so please update all required plugins https://www.8theme.com/download-plugins/ and try to disable 3-rd party plugins.

  Regards

  #171903 Copied
  

  bojcy75

  Participant

  September 8, 2017 at 11:00

  Hello,

  I have updated plugins. Which plug in I need to disable? because Some of them are essential for my web site?

  #171930 Copied
  

  Rose Tyler

  Support staff

  September 8, 2017 at 12:19

  Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) if product page works fine with default plugins then find the trouble causing 3rd party plugin by reactivating them one by one and contact that plugin support.

  Regards

  #171936 Copied
  

  bojcy75

  Participant

  September 8, 2017 at 16:16

  hello,

  I have deactiveted 3rd party plugins and updatet all essential plugins. Product page is still not working in android.

  #171967 Copied
  

  Rose Tyler

  Support staff

  September 8, 2017 at 16:40

  Please check now.

  Regards

  #171970 Copied
  

  bojcy75

  Participant

  September 8, 2017 at 16:59

  Perfect now it is working. What was wrong?
  thank you again

  #171975 Copied
  

  Rose Tyler

  Support staff

  September 11, 2017 at 07:19

  Hello,

  You’re welcome! It was our settings issue and it will be fixed in next theme update also.

  Regards

  #172046 Copied
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