Black layer covering the whole page in my website

This topic has 3 replies, 2 voices, and was last updated 1 year, 1 month ago ago by Marta

  • Avatar: Marta
    Marta
    Participant
    February 6, 2023 at 11:02

    Hi, I just bought XSTORE theme and installed the demo classic. When I click on any part of the page, a black layer appears covering the whole page and can not be closed (in both the backend and the frontend). Maybe I am missing something to install?

    Also the slider images are not displayed in full width, a white part appears on the right, which is corrected by resizing the browser window.

    Thanks
    Marta

    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 11:09

    Hello, Marta

    1/ The problem is caused by 3rd party plugin you installed. Please check screenshot in the Private Content area

    2/ We kindly request that you please navigate to the Elementor settings of the section with the slider https://prnt.sc/CPvE5A2jPzbt and turn off the Stretch Section option.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Marta
    Marta
    Participant
    February 6, 2023 at 11:34

    Hi,

    1) I have uninstalled the plugin that caused the problem and the black layer no longer appears .

    2) Solved

    Thank you so much
    Marta

  • Viewing 3 results - 1 through 3 (of 3 total)

The issue related to '‘Black layer covering the whole page in my website’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.