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Black bar on left side - by candaceljoseph

This topic has 13 replies, 3 voices, and was last updated 10 years, 10 months ago ago by Eva Kemp

candaceljoseph

Participant

December 31, 2014 at 20:14

Hi there,

I just purchased and installed the Royal theme and something strange is happening when I refresh a page or just simply navigate around the site. I haven’t seen any other posts on the forum about this. A black bar appears on the left side and shrinks down to the bottom of the page until it’s disappeared. I need to know why this is happening and how to prevent it. I’m on a pretty fast server (Bluehost) and am worried that as the site grows and server speeds fluctuate, that bar will be very annoying to see every time.

Please see the attached screenshot and advise ASAP.

https://dl.dropboxusercontent.com/u/21083811/Screen%20Shot%202014-12-31%20at%201.04.57%20PM.png

Thanks!

Please, contact administrator
for this information.

#31577 Copied

12 Answers

candaceljoseph

Participant

December 31, 2014 at 20:22

Upon further exploration it looks to be the nav with the class .st-menu and .mobile-menu-block (see screenshot). The black bar is also showing up on your own demo website as well.

https://dl.dropboxusercontent.com/u/21083811/Screen%20Shot%202014-12-31%20at%201.17.58%20PM.png

#31578 Copied

candaceljoseph

Participant

December 31, 2014 at 20:27

I’m seeing the issue in Chrome and Safari, but not Firefox.

#31579 Copied

Eva Kemp

Participant

January 1, 2015 at 12:09

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#31588 Copied

candaceljoseph

Participant

January 1, 2015 at 18:54

See private content

Please, contact administrator
for this information.

#31638 Copied

candaceljoseph

Participant

January 8, 2015 at 17:42

Hello? Any news to report here? If this is going to be an issue, I won’t be able to use the theme and will need a refund as soon as possible. I have a client waiting on me for an answer, so a quick reply on the status would be appreciated.

Thanks!

#32464 Copied

Eva Kemp

Participant

January 8, 2015 at 19:00

Hello,

Sorry for a long delay.
We’ve passed your query to the developers.
Once they provide us with a reply, we’ll let you know.

Thank you for understanding and patience.

Regards,
Eva Kemp.

#32481 Copied

candaceljoseph

Participant

January 16, 2015 at 04:47

Another week has passed… any news to report? I’m close to asking for a refund at this point.

#33807 Copied

8theme

Support staff

January 16, 2015 at 16:16

Hello, @candaceljoseph,

Take our apologies for such a long delay. We have made some improvements, check your site now.

Regards

#33898 Copied

candaceljoseph

Participant

January 16, 2015 at 19:03

That is SO much better! Thank you. What did you do to fix it?

#33916 Copied

Eva Kemp

Participant

January 19, 2015 at 12:05

Hello,

We changed styles in style.css file. It’ll be also included in the theme update.
Is your issue resolved now?

Thank you.
Regards,
Eva Kemp.

#34154 Copied

candaceljoseph

Participant

January 23, 2015 at 21:37

I understand. I was asking what specifically you changed – so I can make a note of it. Thanks!

#36845 Copied

Eva Kemp

Participant

January 26, 2015 at 16:10

Hello,

CSS code was modified for some elements. Please don’t worry. Old style.css will be rewritten in the theme update so you won’t lose the changes.

Thank you.
Regards,
Eva Kemp.

#37083 Copied
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