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Big performance problem - by Can Uysal - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

Can Uysal

Participant

July 4, 2021 at 01:37

hello.
i had big problem about my website performance. i set up my theme and designed. everything was perfect and results were amazing on gtmetrix and pingdom. after then i upload my products and robin image optimizer was working amazing about photos. every each photo was 3-5 mb and 2000*4000. robin optimized them to 40-60 kb. after this amazing plugin program, the main page of website started slowly a little bit. after then i decided to set up w3 total cache. after set up of w3 total cache, my website started to work like the worst theme of the world. i contacted with my server about this problem. i thought that problem is about my server because theme was working amazin at the begining. they worked on my website, on w3 total cache or etc, but they told me that all is okay. we could not find the problem. the main page is loading in 40seconds. analyzes and testes are so so bad. please fix my website.

Please, contact administrator
for this information.

#292984 Copied Theme version: 7.2.11

5 Answers

Can Uysal

Participant

July 5, 2021 at 10:27

i have big problem about my website performance.* ***

(i wrote wrong in the first message. my problem is still go on.)

#293061 Copied

Olga Barlow

Participant

July 5, 2021 at 11:54

Hello,

We have checked your site and tested it with the XStore theme and with the default Storefront theme.
XStore test results – 6.5s – https://gtmetrix.com/reports/najpiekniejszy.pl/6UnmHbwA/
Storefront theme results – 6.4s – https://gtmetrix.com/reports/najpiekniejszy.pl/juF1VePB/
As you can see speed results are almost the same, so our theme is not the reason of the speed issue.
You can enable the default WP theme and check by yourself.
Besides, server response time is too long https://prnt.sc/18q3fxp Contact hosting support and ask to speed it up.

Regards

#293074 Copied

Can Uysal

Participant

July 5, 2021 at 13:45

YOU ARE TESTİNG SHOP. did you check main page?

#293090 Copied

Can Uysal

Participant

July 5, 2021 at 13:48

really %37 performance is okay for you?

#293093 Copied

Olga Barlow

Participant

July 5, 2021 at 15:02

Hello,

You are using a number of third-party plugins that do not speed up the site in general (Additional Variation Images Gallery for WooCommerce, Variation Swatches for WooCommerce, Woo Product Remover) and even the backend of your site loads slow. Also, your site is slow while we testing it with the default Storefront theme (6.4s – https://gtmetrix.com/reports/najpiekniejszy.pl/juF1VePB/). We tested the shop page to show you that the same content loads slowly with the default theme and with the XStore theme. Look, the site won’t load very fast with the XStore theme (that has a number of additional options, features, scripts) if it loads slowly even with the default theme that does not have anything. I tried to guide you that you need to look not at theme settings but at your server settings and at third-party plugins that you use, at the content you show on your pages. For example, you added 3 revolution sliders, 3 tabs elements with the 11 product sliders on the same page. It’s a heavy page. I have enabled lazy loading for the product elements to reduce the loading time but your server response time is slow https://prnt.sc/18r6d6o and you need to resolve this issue with the server support, not with theme support.

If you are not satisfied with our theme speed you can submit a refund request here https://themeforest.net/refund_requests/new and choose another theme that is faster in your opinion. Please, don’t use rating to manipulate.

Regards

#293102 Copied
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