Banner Not Showing - by gurhan - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 9 years ago ago by Brian Johnson

  • Avatar: gurhan
    gurhan
    Participant
    April 16, 2015 at 06:53

    The banners are not showing on the Home Page. Can you please let me know the reason.

    http://autositebackup.com/my-uploads/no-show.png

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 16, 2015 at 07:22

    Hello,

    You’re using old theme and plugins versions. Please update them.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: gurhan
    gurhan
    Participant
    April 17, 2015 at 07:31

    I upgraded the theme and the plugins, yet the error still persists. any other suggestions?

    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 17, 2015 at 09:04

    Hello

    The issue has been fixed. It was caused by the unclear image size instruction in Visual Composer banner settings:Enter image size. Example in pixels: 200x100 (Width x Height).. Image zise should be set as 200*110 using * symbol.

    With best regards
    Brian Johnson

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