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Banner Issue after migrating to a new server

This topic has 18 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Luca Rossi

kmc

Participant

July 10, 2025 at 02:02

I just just moved the website to our live server, and found a bug that cannot be fixed, on homepage banner I used to use image size setting to set the size of the banner displayed and it worked well on the testing server, however after moving to the new server the size just doesn’t work for both desk top and mobile, please see sreenshot attached.

Please, contact administrator
for this information.

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17 Answers

Rose Tyler

Support staff

July 10, 2025 at 07:17

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#449423 Copied

kmc

Participant

July 10, 2025 at 12:11

Please see attached

Please contact administrator
for this information.

#449459 Copied

Rose Tyler

Support staff

July 10, 2025 at 12:51

Hello,

We appreciate your prompt response.

We kindly ask you to check the wp-admin access credentials, as we are currently unable to log in using them.

Warm Regards,
The 8Theme Team

#449471 Copied

kmc

Participant

July 10, 2025 at 15:35

Sorry

Please contact administrator
for this information.

#449492 Copied

Luca Rossi

Support staff

July 11, 2025 at 10:26

Dear @kmc,

We’ve added some custom CSS codes to correct the size of banner images:

https://tinyurl.com/ysrbfqw5

Could you please double check?

Thank you!

#449565 Copied

kmc

Participant

July 11, 2025 at 10:56

Hi Luca,

thank you for helping, however the banners still not diplaying correctly on larger screens responsively.

I think css might not be the soltuion because it worked well on my testing server and only not working after moving to new server.

Files is visible for topic creator and
support staff only.

#449573 Copied

Luca Rossi

Support staff

July 11, 2025 at 17:14

Dear @kmc,

Could you kindly review the changes once more? We have made some updates to the custom CSS code.

Thank you for your attention.

Best regards,
The 8Theme Team

#449616 Copied

kmc

Participant

July 12, 2025 at 06:08

Thanks for working on this but it still not correct.

1. on desktop the repsonsive scalling of the image on the right bottom is only on the width not height, thus the propotion go wrong when we scale smaller.

2. on mobile we cannot set the height of the banners to be same.

We still need a way to set all these when we change the size of the images.

Files is visible for topic creator and
support staff only.

#449635 Copied

Luca Rossi

Support staff

July 14, 2025 at 06:29

Dear @kmc,

1. We have reviewed the banner images on desktop, and they appear to display correctly when the screen is resized. If you are still experiencing issues, could you kindly share a video demonstrating the problem?

2. Additionally, we have made the necessary corrections for the mobile version. Could you please check and confirm if everything is now displaying as expected?

Best regards,
The 8Theme Team

#449711 Copied

kmc

Participant

July 14, 2025 at 08:57

See attached

1. the image become square on the desktop when it is small screen.

2. this image should have been square on mobile, but it is wrong dimension.

Files is visible for topic creator and
support staff only.

#449726 Copied

Luca Rossi

Support staff

July 14, 2025 at 10:22

Dear @kmc,

1. Achieving the requested result would require extensive customization, as all banner images are currently set to 100% width and height in order to align uniformly at the bottom.

2. We have updated the custom CSS to improve the appearance of the banner images on mobile devices. You can view the changes here: https://prnt.sc/C5nJWwcgybRE.

Best regards,
The 8Theme Team

#449739 Copied

kmc

Participant

July 18, 2025 at 05:40

Hi,

it is still not working, please see attached images, the gap on the desktop is too big.

Also the image on mobile I need it in square,

I still think we should fix the bug which when I set the image size, the banner doesn’t change ont he shop front, (I can see the image size change in elementor and also in my previous server), we should not be doing this with css code.

I am not sure what went wrong, please help to investigate, otherwise we will have this problem later also.

Files is visible for topic creator and
support staff only.

#450159 Copied

Luca Rossi

Support staff

July 18, 2025 at 11:16

Dear @kmc,

We kindly ask that you exit the Elementor editor on the homepage so that our team can take a closer look and proceed with the necessary work.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#450198 Copied

kmc

Participant

July 19, 2025 at 14:32

Hi， you can check now

#450292 Copied

Luca Rossi

Support staff

July 21, 2025 at 08:52

Dear @kmc,

We apologize for the delayed response due to the weekend.

Could you kindly check the issue on both mobile and desktop devices at your earliest convenience?

Thank you for your attention.

Best regards,
The 8Theme Team

#450382 Copied

kmc

Participant

July 21, 2025 at 11:49

it looks fine now on desktop but on mobile, this banner I attached I want to make it square, my quesiton is how can I adjust the height myself? Can you please let me know?

Files is visible for topic creator and
support staff only.

#450402 Copied

Luca Rossi

Support staff

July 21, 2025 at 12:53

Dear @kmc,

We hope this message finds you well.

We have updated the image height on the mobile version to 390px, as shown in the following screenshot for your reference:

https://prnt.sc/2OjqbjBH8IVw

Please feel free to adjust the height from 390px to any value that best suits your preferences.

Could you kindly review the changes at your convenience?

Best regards,
The 8Theme Team

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