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Background video not working on mobile - by houseofstrauss

This topic has 10 replies, 3 voices, and was last updated 11 years, 1 months ago ago by Robert Hall

houseofstrauss

Participant

November 5, 2014 at 13:02

I’ve seen this topic before, but resolutions are all private (sigh…)

I’ve set some self hosted background .MP4 videos for home page and some inner pages, but none of these work on smartphones. Under admin settings BRAINSTORM all modules are checked including row backgrounds on mobiles and video backgrounds. Also added in row settings a placeholder image.

– Is it the case that background videos will not work on mobiles?
– Also on mobiles, the site logo background is white and I need to set this to the logo colour #000000 How is that done please? URL is in the private section. Please reply privately to any links/ code etc. Thank-you.

Please, contact administrator
for this information.

#23286 Copied

9 Answers
Eva Kemp

Participant

November 5, 2014 at 13:31
Hello,

To change background color for header add this code to custom.css file:

@media (max-width: 480px) {header, .fixed-header-area { background-color: #000000 !important; }}

Please provide us with the link to a page with video and wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.
#23290 Copied
houseofstrauss

Participant

November 5, 2014 at 16:35

Logins to site are in private section below. There are videos on home page, but I would like to know HOW to do this as well as just get them fixed by yourselves!

Thanks 🙂

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for this information.

#23343 Copied

Eva Kemp

Participant

November 6, 2014 at 01:10

Hello,

As I see you’re using old theme version. Please update it to 1.4 version as some bugs are fixed in it.
If the problem still persists after that provide us with FTP login details.

Thank you.
Regards,
Eva Kemp.

#23422 Copied

houseofstrauss

Participant

November 6, 2014 at 14:00

1- Thank-you. I have upgraded to v1.4 However, I am still not seeing background videos working on my mobile devices. It appears that when an image placeholder is added to the row, it takes the place of videos on mobile devices. Are you saying that background videos don’t work on mobiles devices?

2- Punch fonts appear twice in the admin menu. Plus I cant open the panels to see what fonts are installed. Checked the files structure, but cant see where punch fonts are…

3- added`@media (max-width: 480px) {header, .fixed-header-area {
background-color: #000000 !important;
}}` to custom.css but mobile pages still show white background. This worked ok, untill I upgraded to v1.4

4- Home page images are still not properly aligned to center, especially on mobiles.

NOTE, no plugins have been installed other than theme plugins (see private content)

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#23486 Copied

Eva Kemp

Participant

November 6, 2014 at 17:06

Hello,

As I see your theme version is still 1.3.
Have you reverted the changes back?

Thank you.
Regards,
Eva Kemp.

#23537 Copied

houseofstrauss

Participant

November 6, 2014 at 22:09

Sorry Eva, I created a cloned version of my site to do the upgrade on. see address below in private for admin access. The FTP details are for the cloned site as well.

My apologies, 🙁

Please, contact administrator
for this information.

#23580 Copied

Eva Kemp

Participant

November 7, 2014 at 09:45

Hello,

I’ve edited custom.css for the site “zellirock2” and now the header is in black and images are aligned in centre.
Concerning Punch fonts you need update Essential Grid plugin to the latest version. Its archive is placed in the theme package in royal/framework/plugins folder.
We’ve checked your site on mobile and the video is loading fine on the home page with 1.4 theme version:

Could you please show a screenshot of what you’re getting?

Thank you.
Regards,
Eva Kemp.

#23633 Copied

houseofstrauss

Participant

November 7, 2014 at 19:18

Thank-you … that appears to be ok now.

#23742 Copied

Robert Hall

Participant

November 8, 2014 at 09:33

You’re welcome!

Regards,
Robert Hall.

#23780 Copied
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