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Background problem - by abdouAllâh - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 2 months ago ago by abdouAllâh

abdouAllâh

Participant

March 23, 2021 at 12:17

hello, I hope you are well if Allâh, our Creator, wants it … I am having a problem on mobile only so I cannot provide you with a screenshot but you would have to check it yourself on your mobile. Here’s the problem: since I put a wallpaper image on my site, if you go to a page other than the home page and swipe down with your finger on the screen, the wallpaper moves upwards and a white band appears at the bottom. is this normal? thank you

Please, contact administrator
for this information.

#280587 Copied Theme version: 7.2.6

5 Answers

Rose Tyler

Support staff

March 24, 2021 at 10:17

Hello,

I’ve checked your site, but the problem is a bit unclear for me, still. Please try to make a screenshot or video – https://www.pcmag.com/news/how-to-take-a-screenshot-on-any-device Upload them here – https://dropmefiles.com/ and provide URL.

Regards

#280685 Copied

abdouAllâh

Participant

March 25, 2021 at 07:39

I unfortunately cannot provide you with this because it is on my smartphone …

On the other hand, I would like to start my theme again by deleting all the content (css, …) in order to be able to start from scratch with a new template.

I tried to do this but the theme saved all my changes even removing the theme and plugins and reinstalling them …

Do you have an idea ?

Thank you

#280866 Copied

Rose Tyler

Support staff

March 26, 2021 at 08:55

Hello,

Sorry for the dealy in answering.
If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

Regards

#281117 Copied

abdouAllâh

Participant

March 26, 2021 at 12:03

Ok, thanks but will all my improvements be removed in order to start over? Because I already did it with another program but everything stayed …

Are there not some files to delete in the wp content to simplify? The ones containing the improvements I made to the theme …

#281158 Copied

abdouAllâh

Participant

March 26, 2021 at 12:21

Praise to be Allâh, our Lord, the problem is solved

Thenks you very much

#281160 Copied
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