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Background overflow on my cart and checkout page

This topic has 9 replies, 4 voices, and was last updated 9 months, 2 weeks ago ago by Andrew Mitchell

thibaultcomte

Participant

March 1, 2025 at 23:17

Hello there,

Not sure why bu I have a background overflow on my cart and checkout page on laptop version where you can scroll on left side and bottom side of the page for like ever. I do not understand why.

Also do not understand where the grey background area come from ?

Thanks for your help,

Please, contact administrator
for this information.

#435897 Copied Theme version: 9.4.8

8 Answers

Rose Tyler

Support staff

March 2, 2025 at 08:23

Hello there,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

#435903 Copied

thibaultcomte

Participant

March 2, 2025 at 21:51

Hello there check my linked video attached, so on both page (cart and checkout) I have an infinite scroll down and same on right side which is weird…

Please contact administrator
for this information.

#435950 Copied

Luca Rossi

Support staff

March 3, 2025 at 14:38

Dear @thibaultcomte,

We hope you are doing well.

We noticed that your XStore version is currently 1.9: (https://tinyurl.com/23fucbe7). We are unsure why this is the case.

Could you kindly reinstall version 9.4.8 at your earliest convenience?

Please let us know if you need any assistance.

Thank you for your time and cooperation.

Best regards,
8Theme Team

#436041 Copied

thibaultcomte

Participant

March 3, 2025 at 15:03

This is white label… And I already have the 9.4.8
The infinite scroll down occur only on wide screen…

#436048 Copied

Luca Rossi

Support staff

March 4, 2025 at 06:51

Dear @thibaultcomte,

We have identified that the issue was caused by the Elementor Canvas template. To resolve this, we have switched to a different page template, and everything is now functioning correctly.

Additionally, we have excluded the header and footer builder from the cart and checkout pages.

Could you kindly review the changes and confirm if everything is working as expected?

Best regards,
8Theme Team

#436113 Copied

thibaultcomte

Participant

March 4, 2025 at 08:28

Thanks for your help,
Not sure why Canvas Elementor does no work on this page ?

#436122 Copied

Luca Rossi

Support staff

March 4, 2025 at 10:10

Dear @thibaultcomte,

We suspect that certain custom CSS codes from Elementor may be conflicting with our code.

Best regards,
The 8Theme Team

#436125 Copied

Andrew Mitchell

Support staff

March 4, 2025 at 11:45

Dear thibaultcomte,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#436137 Copied
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The issue related to '‘Background overflow on my cart and checkout page’' has been successfully resolved, and the topic is now closed for further responses

Background overflow on my cart and checkout page

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