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Background color doesn’t change from customizer

This topic has 12 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Firas

Firas

Participant

May 6, 2022 at 13:03

Hello !
Recently I’ve imported a demo, and wanted to start on editing it.
I keep trying to change the overall theme from Dark to Light but I believe there’s no quick way to do that on the demo I installed so I’m doing it step by step, but whenever I change the background & container background to white, it shows as changed in customization page but when I open the site it’s still the same ( while in page customizer it shows that the settings are changed )
Tried to use WPBakery but couldn’t find the CSS for the background color

#323320 Copied Theme version: 8.1.5 WooCommerce version: 6.4.1

11 Answers

Rose Tyler

Support staff

May 6, 2022 at 13:14

Hello,

Do you use CDN or cache plugin? Please clear all cache including cache of browser.

To be able to edit Footer static block, enable WPBakery for static blocks – https://xstore.helpscoutdocs.com/article/47-static-blocks

Dark Version can be disabled via Theme Options > Styling.

Regards

Please contact administrator
for this information.

#323322 Copied

Firas

Participant

May 6, 2022 at 13:26

I did what you said but doesn’t seem to work.
And the dark style toggle doesn’t seem to change anything, everything remains the same either on or off

#323324 Copied

Rose Tyler

Support staff

May 6, 2022 at 13:33

Hello,

1/ Provide screenshots of where did you clear cache, of how site looks via Theme Options, and when Options are closed, please.
You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.
2/ Provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#323325 Copied

Firas

Participant

May 6, 2022 at 13:45

I use WP Super Cache to clear cache https://i.imgur.com/EbjMgHp.png
Here’s how it looks like in customizer : https://i.imgur.com/i7XNsPx.png
Here’s what it looks like when I close it : https://i.imgur.com/g37ldl4.png

And if it’s possible to check the Dark Style option issue as I want to change to Light Style if it exists in this demo ! thank you

Please contact administrator
for this information.

#323328 Copied

Rose Tyler

Support staff

May 6, 2022 at 14:18

Hello,

Please check my first reply > Private Content area, you will find screenshots of how your site is displayed for me. You need to clear cache of your browser, because all changes are visible (background color and Style), when there is no cached version – https://prnt.sc/N8Q4jkLr_kuk
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Color of custom headings can be changed via settings of elements, for example, https://prnt.sc/zkPSVqsgJV4X

Regards

#323333 Copied

Firas

Participant

May 6, 2022 at 14:21

Alright, what about the light style?
As I said turning it on or off doesn’t seem to do anything for me, even checked in different devices, can you please verify ?

#323335 Copied

Rose Tyler

Support staff

May 6, 2022 at 14:27

It works, you just need to clear the cache. For example, check the Cart page https://prnt.sc/uHU0Lybwm8qW https://prnt.sc/d4dvhF7M_Tws

Regards

#323337 Copied

Firas

Participant

May 6, 2022 at 14:45

I’m sorry if this took too long but I don’t understand why it still shows up with a black background for me !
I cleared browser cache, website cache, even used different browsers / devices to check the website, still shows up the same !
https://i.imgur.com/bAoUoTV.png
https://i.imgur.com/Z3L9neL.png

#323341 Copied

Rose Tyler

Support staff

May 6, 2022 at 14:51

https://prnt.sc/cgzMq8IXAAvl
Do you use the Chrome browser? Check via an Incognito window, without cache – https://prnt.sc/_L6frifKz562
Try to clear browser cache using the next extension – https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

Regards

#323342 Copied

Firas

Participant

May 6, 2022 at 14:54

I am using Chrome, and I did check in Incognito already and it’s the same + the extension did not change anything as well.
Is it possible that I might have messed up something with the Cache Plugin in wordpress or something like that?

#323344 Copied

Firas

Participant

May 6, 2022 at 15:06

Well I have found the issue !
It appears as I’m using Cloudflare, I had to clean the cache on their end as well instead of just clearing it on WordPress Dashboard !
Thank you for your assistance ! Love the service

#323347 Copied
Tagged: background color, change, customize, customizer, themes, woocommerce, wordpress
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Background color doesn’t change from customizer

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