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Topic: backend visua composer editor not showing and the icons not showing on the page.

kko2013

Participant

November 24, 2015 11:53 am

i updated the js composer but now i can’t use it anymore in the backend.
And the icons i used don’t work when i check my page.
Site URL: hidden
Theme version: 2.5

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support staff only.

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Stan Russell

Participant

November 24, 2015 1:22 pm

Hello kko2013,

we have checked your site’s back-end and have not seen any problems with Visual Composer or icons. Would you kindly provide us with screenshot of issue?

Regards,
Stan Russell.

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kko2013

Participant

November 25, 2015 1:23 am

<br>

Site URL: hidden
Theme version: 2.5

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Jack Richardson

Support staff

November 25, 2015 8:49 am

Hello,

Have you made any changes in the theme files?
Please provide us with FTP credentials.

Best regards,
Jack Richardson.

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kko2013

Participant

November 25, 2015 1:38 pm

No we not changed anything. We use the child theme but the problem is still there when we change it to the original theme.

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

November 25, 2015 5:01 pm

Hello,

We’ll fix this bug in the next theme update.
Meanwhile we recommend you to use Info Box element in Visual Composer editor as an alternative.

Please take our apologies for inconveniences.

Thank you.

Best regards,
Jack Richardson.

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