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Backend visua composer editor not showing and the icons not showing on the page.

This topic has 6 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

  • Avatar: kko2013
    kko2013
    Participant
    November 24, 2015 at 11:53

    i updated the js composer but now i can’t use it anymore in the backend.
    And the icons i used don’t work when i check my page.

    Please, contact administrator
    for this information.
    #101040 Copied Theme version: 2.5
    5 Answers
    Avatar: stan
    Stan Russell
    Participant
    November 24, 2015 at 13:22

    Hello kko2013,

    we have checked your site’s back-end and have not seen any problems with Visual Composer or icons. Would you kindly provide us with screenshot of issue?

    Regards,
    Stan Russell.

    #101056 Copied
    Avatar: kko2013
    kko2013
    Participant
    November 25, 2015 at 01:23

    <br>

    #101197 Copied Theme version: 2.5
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 25, 2015 at 08:49

    Hello,

    Have you made any changes in the theme files?
    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    #101221 Copied
    Avatar: kko2013
    kko2013
    Participant
    November 25, 2015 at 13:38

    No we not changed anything. We use the child theme but the problem is still there when we change it to the original theme.

    Please, contact administrator
    for this information.
    #101273 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 25, 2015 at 17:01

    Hello,

    We’ll fix this bug in the next theme update.
    Meanwhile we recommend you to use Info Box element in Visual Composer editor as an alternative.

    Please take our apologies for inconveniences.

    Thank you.

    Best regards,
    Jack Richardson.

    #101323 Copied
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