Hello,
I’ve been working in a staging environment and I believe there is a conflict with:
XStore Core 5.4.14 and WPBakery Page Builder 8.4.1.
Issue Summary:
– In WPBakery (v8.4.1), content rows disappear in the backend editor when editing pages, although they display correctly on the frontend.
– The issue consistently appears after the first use of the icon_box element within a layout.
– This happens on all pages that use icon_box element
Problem:
– When the XStore theme + XStore Core plugin are active → rows disappear after icon_box in the backend (Edit Page).
Investigation:
– Deactivated all plugins except the absolute necessary plugins to render the site (Woocommerce, WP Bakery, XStore Core). If I deactivate Xstore Corse I lose icon_box but the rest of the rows show in the backend. See screenshots attached.
– When switching to the Twenty Twenty-Five theme → all rows display normally.
– I am using child theme and did switch to Xstore theme and performed the same tests with the same results.
– Therefore, I believe the issue appears to originate from XStore Core plugin interfering with WPBakery’s backend rendering, specifically something to do with icon_box.
Steps to Reproduce:
1. Go to home page
2. Edit page
Expected Results:
– All WP Bakery rows appear and are editable.
Actual Results:
– WP Bakery rows after the first use of icon_box disappear in the backend editor when editing pages.
Notes:
– Issue can be seen on https://www.staging14.legendarycanine.com/ and https://www.staging14.legendarycanine.com/about-us/. These are the only two pages using (icon_box).
– All patches have been applied (Xstore>Patcher)
– Woocommerce: 9.9.3 (latest version)
– WordPress: 6.8.1 (latest version)
– No caching being used.
– Browser, host and CDN caches were clear for testing.
Uploads:
– Screenshots (XstoreCore_Activated, XstoreCore_Deactivated).
Credentials:
– Uploaded to private content area.
