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Back end of website is frozen, unable to edit products

This topic has 15 replies, 5 voices, and was last updated 8 years, 8 months ago ago by Stan Russell

disenoideas

Participant

August 13, 2015 at 20:37

Hello I have a serious problem

the Back end of the website is frozen, unable to edit products.

The site is http://www.bebesjulia.com

my client is unable to edit the product details, the variables etc do not work, it seems that the whole backend is frozen.

i have recently updated to your newest version and all other plugins are up to date.

I have also another ticket open for two weeks with no response..

please can you help with this problem.

#79970 Copied Theme version: 2.1 WooCommerce version: 2.4.3

14 Answers

Robert Hall

Support staff

August 14, 2015 at 07:57

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#80028 Copied

disenoideas

Participant

August 14, 2015 at 10:06

here is the ftp and wordpress login in the private content

Please, contact administrator
for this information.

#80054 Copied Theme version: 2.1 WooCommerce version: 2.4.3

Robert Hall

Support staff

August 14, 2015 at 10:32

Hello,

I’ve edited product short description and changes were applied successfully.
Please see screenshot: http://prntscr.com/84hisn and http://prntscr.com/84hj5z

Please clean all cache and check it again.

Regards,
Robert Hall.

#80067 Copied

disenoideas

Participant

August 14, 2015 at 12:42

Hello was not referring to the description.

i was talking about the variables in the prodcuts section.
where you add the SKU and the product images for variables and prices.

try to edit a variable. ?? this is what i have asked.

#80088 Copied

disenoideas

Participant

August 14, 2015 at 12:50

Hello.

i have taken a screen shot of the ¡section that does not work:

this part does not work when trying to click on any section

Please see attached.. Maybe i should have done this so that i would not have to waste your time…

http://www.bebesjulia.com/wp-content/uploads/2015/08/product-data-section.jpg

Many thanks

#80091 Copied

Robert Hall

Support staff

August 14, 2015 at 12:53

Hello,

Please try to disable third-party plugins one by one, some of them caused issue.

Regards,
Robert Hall.

#80092 Copied

disenoideas

Participant

August 14, 2015 at 14:29

Hello Do you what plugin?

As i have tried this before and did not get it to work.

It would be helpful

#80105 Copied

disenoideas

Participant

August 14, 2015 at 14:38

Hello

I have diasbled:

CodeStyling Localization
Google Analytics
WooCommerce Geolocation Based Products
WP Smush
Yoast SEO

are you saying that it is Woocommerce, which your theme is built around, or WPML that works with miost compliant themes. or ultimate addons etc?

still it is not working?

#80107 Copied

Eva Kemp

Support staff

August 14, 2015 at 17:42

Hello,

The same issue persists with default WordPress theme too (activate Twenty Fifteen theme and check), so this problem isn’t related to our theme.
When WPML plugins are disabled those options work properly. In this case you have to contact WPML support to investigate this problem.

Regards,
Eva Kemp.

#80143 Copied

disenoideas

Participant

August 14, 2015 at 19:05

Ok Eva, thank you for this information, i did not think it was with this plugin,,
I will get in touch with them directly and see what other problems they have to sort out,,

many thanks for your time::

#80175 Copied

Eva Kemp

Support staff

August 14, 2015 at 19:25

Hello,

You’re welcome.

Regards,
Eva Kemp.

#80181 Copied

bobvansoest

Participant

August 18, 2015 at 17:01

Hi, I had the same. It has to do with Visual Composer. If you switch that of then it works. WPML is working on it.

Gr. Bob

#80800 Copied

disenoideas

Participant

August 19, 2015 at 11:51

Hi Bob,

yeah it seems that there are lots of problems with Visual composer and many themes at present,
I have contacted WPML again. +

Looks like its a wait for them to solve this problem.

Thanks

#80945 Copied

Stan Russell

Participant

August 19, 2015 at 12:59

Hello disenoideas,

we will wait for your reply with news from WPML support.

Regards,
Stan Russell.

#80957 Copied
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