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Ayuda con problema en el filtro de categoría

This topic has 7 replies, 4 voices, and was last updated 8 months ago ago by Tony Rodriguez

Tienda Vicortech

Participant

April 14, 2025 at 02:30

Al ingresar a la página de todas los productos, el filtro no funciona, por ejemplo aparece muy pocas categorías en donde deberían aparecer todas.

Te adjunto la imagen para que puedas observar.

Cómo segunda imagen también te adjunto por ejemplo la categoría de perfumería en donde no aparece y aparece la de liquidaciones.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#440567 Copied Theme version: 9.4.10

6 Answers

Alex Carter

Support staff

April 14, 2025 at 07:46

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

#440580 Copied

Tienda Vicortech

Participant

April 14, 2025 at 15:23

Good morning, thank you very much for your response. I have already completed the entire process, but it still doesn’t work.

I believe it would be much faster if you access the system directly — I’ve already provided the login credentials. That’s the reason we purchased a subscription, and I don’t understand why this isn’t being handled accordingly.

I kindly ask you to provide the proper support, as I followed all your instructions and the issue still persists.

#440629 Copied

Rose Tyler

Support staff

April 14, 2025 at 15:29

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#440631 Copied

Tienda Vicortech

Participant

April 14, 2025 at 21:57

Friends, I’m not sure if perhaps you didn’t read what I wrote, and I don’t understand why you’re asking me for a video when the issue is already very clear. In any case, I’m sending it to you, but I truly believe no further proof is necessary to show that not all categories are loading.

I don’t know if a different person is assisting me now, because in the first message it was clear that the issue was understood — and now you’re asking for a video, which I don’t get.

You already have the credentials, I’ve provided screenshots, photos, and now even a video showing the situation. So I kindly ask you to please help me resolve the issue.

Please contact administrator
for this information.

#440655 Copied

Rose Tyler

Support staff

April 15, 2025 at 07:44

Hello,

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#440671 Copied

Tony Rodriguez

Support staff

April 15, 2025 at 14:51

Dear Tienda Vicortech,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#440734 Copied
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Ayuda con problema en el filtro de categoría

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