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Ayuda con la barra de búsqueda no indexa producto nuevo

This topic has 13 replies, 3 voices, and was last updated 7 months ago ago by Jack Richardson

Tienda Vicortech

Participant

May 3, 2025 at 05:13

hola, cordial saludo, quería saber si me pueden ayudar por favor, ya que al agregar producto nuevo o hay productos que no aparecen en la barra de búsqueda, de ajax. Como si el producto no existiera, pero si el producto sí existe, quería saber si me puedes ayudar a saber cuál es el plugging que se utiliza para reindexar los productos

#442582 Copied Theme version: 9.4.11

12 Answers

Alex Carter

Support staff

May 3, 2025 at 07:27

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue where newly added products or certain existing products are not appearing in the AJAX search bar, even though the products do exist. We will be happy to assist you with this.

In most cases, this issue may be related to the indexing or caching of your website.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Additionally, please ensure that your product visibility settings are correctly configured and that the products are published and in stock.

We also suggest clearing your website and browser cache after making any changes to ensure the updates are reflected correctly.

Best Regards,
8Theme’s Team

#442586 Copied

Tienda Vicortech

Participant

May 8, 2025 at 04:48

Hola amigo, ya realicé todo el proceso que usted me indicó paso a paso, pero sigue igual no indexa todos los productos, al buscar productos no aparecen todos y si están disponible. Por favor ayudarme

#443494 Copied

Alex Carter

Support staff

May 8, 2025 at 08:29

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#443504 Copied

Tienda Vicortech

Participant

May 9, 2025 at 04:13

Dear team,

I’m attaching the requested video via the following link: https://we.tl/t-hZ1VlEVdA2

However, I’d like to express my concern that, at times, the support process seems unnecessarily complicated. This is not the first time I’ve needed help, and despite explaining the issue clearly in my initial message, I’m now being asked for a video about something I had already described.

As a licensed user, I expect to receive reliable technical support. In previous cases, I’ve had to find the solution on my own, which should not be the standard experience. I truly hope this is not the case this time.

I kindly ask for your assistance. Before suggesting further steps, please note that I have already performed the following actions under:

WooCommerce > Status > Tools

Cleared WooCommerce transients
Cleared expired transients
Recalculated term counts
Cleared brand transients
I look forward to your prompt response.

#443596 Copied

Jack Richardson

Support staff

May 9, 2025 at 08:05

Dear @Tienda Vicortech,

We hope this message finds you well.

Please note that the product in question is currently set to “Hidden” in the catalog settings, which is why it does not appear in the search results. You can view this setting here: https://prnt.sc/dUjXllUVAvW-.

Once the product visibility is changed to “Visible” it will appear correctly in the search results, as shown in the following screenshot: https://prnt.sc/1EjAth36B0DM.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#443607 Copied

Tienda Vicortech

Participant

May 19, 2025 at 04:31

Please check the private.

Please contact administrator
for this information.

#444720 Copied

Jack Richardson

Support staff

May 19, 2025 at 09:06

Dear @Tienda Vicortech,

Thank you for your message.

We have reviewed the video you provided; however, it only displays the current topic for approximately three minutes and does not show the actual website settings you have configured. In order to better understand and assist with the issue, we kindly ask that you share a more detailed video that clearly demonstrates the problem, including the relevant settings.

Additionally, we recommend checking whether you have any plugins installed that manage product reindexing. Please note that if products are set to be hidden in the catalog, they are often not indexed, which is typically unrelated to our theme functionality.

For further assistance regarding the indexing of hidden products, we also suggest reaching out to WooCommerce support (https://wordpress.org/support/plugin/woocommerce/), as they may be able to provide more specific guidance on this matter.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Support Team

#444756 Copied

Tienda Vicortech

Participant

May 19, 2025 at 14:54

Good morning. But how? What configuration do you want to see? I don’t understand. Please be specific. I don’t want to waste time. My time is valuable. I don’t want to waste it. I tried to make the video as clear as possible, showing where I delete the transient files from WooCommerce, etc. Be specific. I still invite you to visit my website and see that the categories don’t appear. I made that clear in the video. Only three categories appear.

#444809 Copied

Tienda Vicortech

Participant

May 19, 2025 at 22:56

additionally as you can see on the Shop page/ the categories do not appear in the video if I show you the categories, I do not understand what it is that you cannot see.

#444851 Copied

Jack Richardson

Support staff

May 20, 2025 at 08:08

Dear @Tienda Vicortech,

Thank you for your message.

As previously mentioned, the video you provided does not demonstrate the issue in question; it only displays the screen monitor related to your topic (https://gyazo.com/93ef66df1268b3e7b3a919ccc11dfd23).

Kindly upload the correct video that clearly shows the problem, or alternatively, provide us with a detailed description of the issue you are experiencing. This will help us assist you more effectively.

Best regards,
The 8Theme Team

#444899 Copied

Tienda Vicortech

Participant

May 21, 2025 at 04:33

Listo te adjunto el problema.
Te adjunto dos capturas de pantalla una podrás ver que filtrar por categoría por medio de tema no está funcionando y si habilitó filtrar por categoría de WooCommerce si aparece.

Ya realicé todos los ajustes que podía hacer porque caché y hice todo lo que estaba me alcance pero no es posible.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#444972 Copied

Jack Richardson

Support staff

May 21, 2025 at 08:34

Dear @Tienda Vicortech,

We hope this message finds you well.

Could you kindly check the website at your earliest convenience? It appears that the product categories are now displayed, as shown in the following screenshot: https://prnt.sc/devi3LeUXV8F.

Please note that we have implemented the solution suggested in the following forum reply: https://www.8theme.com/topic/filter-products-by-categories-doesnt-synchronised/#post-393977.

We would appreciate it if you could review the issue and let us know your thoughts.

Best regards,
Jack Richardson
The 8Theme Team

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