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Critical Issue on Single Product Page: “Undefined array key ‘popup_overlay'” Warning

This topic has 6 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Jack Richardson

Elon

Participant

April 27, 2025 at 22:19

Dear 8Theme Support Team,

I hope you are doing well.
I am experiencing a critical issue on my Single Product page. When clicking on the “Have a Question? Ask An Expert” button, the following warning appears:

Warning: Undefined array key “popup_overlay” in
/home/u257850229/domains/levantleather.com/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/modal-popup.php
on line 1160

This error disrupts the layout of the page and affects the user
experience. I have attached a screenshot for your reference.

I kindly request your urgent assistance in resolving this issue. Please guide me on how to fix this, or if it requires a patch or update from your side.

Thank you very much for your attention to this matter. I look forward to your prompt support.

Best regards,
Elon

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support staff only.

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5 Answers

Elon

Participant

April 27, 2025 at 23:11

Error Screenshot attached

Files is visible for topic creator and
support staff only.

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Alex Carter

Support staff

April 28, 2025 at 06:58

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Elon

Participant

May 1, 2025 at 03:42

attached FTP access plz resolve this issue plz asap!

Please contact administrator
for this information.

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Alex Carter

Support staff

May 1, 2025 at 07:08

Hello, Elon

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#442445 Copied

Jack Richardson

Support staff

May 1, 2025 at 08:00

Hello @Elon
We fixed the notice on your web-site. The fix will be included in next update.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

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