Ask a question popup window moved down the screen after update

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: TheOne
    TheOne
    Participant
    December 14, 2022 at 20:37

    Hello,

    After the update to the newest version of xstore (8.3.8) i noticed that ask a question popup on product page moves the window to the bottom of the screen?

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2022 at 07:39

    Hello,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    If this doesn’t help, provide temporary wp-admin and FTP access.

    Regards

  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.