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Archive products, issue on products pagination

This topic has 10 replies, 4 voices, and was last updated 5 months ago ago by M.

M.

Participant

July 14, 2025 at 10:03

Hi, I’ve issue with products pagination, I’ve set 24 products per page into theme options and 100 on WordPress settings but i see only 10 products, if I click on page 2 i see 9 products… how can fix this behaviour?
Thanks

Please, contact administrator
for this information.

#449737 Copied

9 Answers

Rose Tyler

Support staff

July 14, 2025 at 11:43

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#449755 Copied

M.

Participant

July 14, 2025 at 14:32

Thanks

Please contact administrator
for this information.

#449813 Copied

Alex Carter

Support staff

July 14, 2025 at 16:18

Hello,

We appreciate your prompt response.

1/ Update theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

#449831 Copied

M.

Participant

July 14, 2025 at 17:00

Hi, with the parent theme it work fine… I’ve delete all custom come into functions.php (child theme)

add_action( ‘wp_enqueue_scripts’, ‘theme_enqueue_styles’, 1001 );
function theme_enqueue_styles() {
if (function_exists(‘etheme_child_styles’)){
etheme_child_styles();
}
}

and rename the woocommerce folder (xstore-child/_woocommerce) but the error remain…

What are the other points where I can intervene to try to understand the problem?

Thanks

#449836 Copied

M.

Participant

July 14, 2025 at 17:19

With Storefront theme i can’t see correctly the site… i’ve a lot of errors.

Can you tell me the best way for debug and find the error?

Thanks in advance

#449838 Copied

Jack Richardson

Support staff

July 15, 2025 at 09:04

Hello @M,

Thank you for reaching out.

To assist in identifying the issue, we kindly recommend activating the default Storefront theme and deactivating all plugins except for WooCommerce. This will help perform a clear test environment.

If the issue persists under this configuration, it is likely not related to our theme, and we suggest contacting the WooCommerce support team for further assistance.

However, if the issue does not occur in this setup, please provide us with temporary FTP access. This will allow our team to investigate the matter more thoroughly and work towards a suitable solution.

Best regards,
Jack Richardson
The 8Theme Team

#449869 Copied

M.

Participant

July 15, 2025 at 09:16

See the FTP access on private content.
Thanks

Please contact administrator
for this information.

#449873 Copied

Jack Richardson

Support staff

July 15, 2025 at 13:07

Hello @M,

We hope this message finds you well.

We have activated the Storefront theme and kept only the WooCommerce plugin enabled. However, the issue persists, and the same incorrect number of products is still being displayed, as shown in the following screenshot: https://prnt.sc/lKgPTCnK1FDX.

Based on this, it appears that the issue is not related to our theme. We recommend reviewing the relevant settings within WooCommerce, as the configuration may need to be adjusted there.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#449907 Copied

M.

Participant

July 15, 2025 at 15:59

Thanks for the support! My topic “Archive products, issue on products pagination” has been successfully resolved.

#449931 Copied
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Archive products, issue on products pagination

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