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Archive products filters lagging when expand

This topic has 7 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Sega

  • Avatar: Sega
    Sega
    Participant
    May 26, 2025 at 20:12

    Hello! Filters works with bugs. video attached. pls help 🙂
    turning off plugins does not changing anything

    Content is visible for topic creator and
    support staff only.
    #445604 Copied
    6 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 27, 2025 at 14:19

    Hello, Sega,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #445669 Copied
    Avatar: Sega
    Sega
    Participant
    May 28, 2025 at 07:48

    Hello!

    private content

    Content is visible for topic creator and
    support staff only.
    #445732 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 08:50

    Hello, Sega,

    Thank you for providing access. We have resolved the issue – please check and confirm at your convenience.

    Best regards,
    The 8Theme Team

    #445749 Copied
    Avatar: Sega
    Sega
    Participant
    May 29, 2025 at 06:56

    Thank you! All good now.
    Can you tell what was the issue? 🙂

    #445815 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 29, 2025 at 08:36

    Hello, Sega,

    The issue was caused by a conflict between the AJAX loading of widgets and the sidebar section. We have made the necessary adjustments in the xstore/js/ajax-filters.min.jsfile.

    These changes will also be included in the next theme update.

    Best regards,
    The 8Theme Team

    #445826 Copied
    Avatar: Sega
    Sega
    Participant
    May 29, 2025 at 19:46

    Thanks for the support! My topic “Archive products filters lagging when expand” has been successfully resolved.

    #445875 Copied
  • Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘Archive products filters lagging when expand’' has been successfully resolved, and the topic is now closed for further responses

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