Appearance in theme dashboard is different to actual website

This topic has 4 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Jack Richardson

  • Avatar: Rajesh Gavini
    Rajesh Gavini
    Participant
    June 23, 2025 at 15:17

    Hi,

    After applying recent patches, the appearance in the theme dashboard is different to the actual website.

    Noticed Issues:

    1. Product title text is too big in the website than the theme dashboard in the desktop version.

    2. Out of stock label is not showing as in the theme dashboard in the website on both mobile and desktop versions.

    3. In the mobile version the price and the cart buttons are coming in the same line while in theme its in two lines.

    I have attached photos for your reference. Please fix these issues.

    Regards,
    VRK

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    support staff only.
    3 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 23, 2025 at 15:43

    Hello,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the issue persists after following these steps, please proceed to provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rajesh Gavini
    Rajesh Gavini
    Participant
    June 25, 2025 at 08:45

    Appearance in theme dashboard is different to actual website

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 25, 2025 at 11:54

    Dear @Rajesh Gavini,

    We hope this message finds you well.

    We would like to inform you that the XStore theme and the XStore Core plugin on your website have been successfully updated to their latest versions. The issues you previously reported have been addressed and resolved in this recent update (https://prnt.sc/V36f8NlTaPh-).

    Please remember to clear your plugins cache (WP Rocket, Litespeed, etc.) before testing the changes to ensure optimal performance.

    Best regards,
    The 8Theme Team

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