"API request call error"- When activating 3.0 version

This topic has 4 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Olga Barlow

  • Avatar: idanyashar
    idanyashar
    Participant
    November 20, 2016 at 09:26

    I enter my purchase code to activate xstore theme and get “API request call error” . Please help

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 21, 2016 at 17:35

    Hello,

    Seems like your server blocks our API request. Could you, please, contact your hosting provider to solve this issue?

    Regards

    Avatar: digitalstocky
    digitalstocky
    Participant
    November 22, 2016 at 19:39

    i got the same error. What information i need to resolve this.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2016 at 15:40

    Hello,

    Check these abilities availability from your hosting:
    1. http/https outgoing connects
    2. 136.243.62.35 availability from your source ip address

    Regards

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