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Animated headline and search tool not working properly

This topic has 4 replies, 3 voices, and was last updated 4 months ago ago by Jack Richardson

ALi Can Yildiz

Participant

August 15, 2025 at 18:31

Hello, I’m using your xstore theme and creating a slider area on the homepage. I’m using animated headlines in the slider area, but this section freezes and doesn’t work properly on the live site.

Also, the search tool at the top of the shop page doesn’t work properly.

Please, contact administrator
for this information.

#452772 Copied

3 Answers

Alex Carter

Support staff

August 16, 2025 at 12:20

Hello,

Thank you for reaching out to us.

In order to assist you more effectively, we kindly ask that you provide a video recording demonstrating the issue, along with the steps that lead to it. This will enable us to better understand and replicate the problem on our end.

Please upload the video to a file-sharing service, such as https://fex.net/, and share the download link with us.

We appreciate your cooperation.

Warm Regards,
The 8Theme Team

#452801 Copied

ALi Can Yildiz

Participant

August 16, 2025 at 22:14

https://fex.net/s/cbsyylm

#452825 Copied

Jack Richardson

Support staff

August 17, 2025 at 19:36

Hello @Ali Can Yildiz,

We hope this message finds you well.

We have reviewed your website and, based on our observations, we did not encounter any issues with the slider element, as shown in the following screenshot: https://gyazo.com/452702448153ff4f9c5f6d25ace0fb9c.

To assist you more effectively, could you kindly provide us with the specific settings or configuration you have applied to the slider widget? We would like to understand whether the issue occurs only under certain conditions or with particular options enabled.

Thank you in advance for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#452851 Copied
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