Anchor links not working as they should, not always

Dear @ziga32,

We hope this message finds you well.

We have reviewed the issue you reported. Could you kindly clarify whether the problem persists when the section animations on the page are disabled?

Additionally, we would appreciate it if you could provide us with temporary wp-admin and FTP access via private content, so we can investigate the matter further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

Could you kindly clear your website’s and CDN cache and check again? It appears that a CDN is currently active on your site, which may be preventing us from verifying whether the changes we implemented in response to your request have taken effect.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @ziga32,

We have conducted testing and attached the results in the private content section for your review. Please note that this issue may not always be consistently reproducible, which makes it challenging to determine the exact cause.

At this time, we believe the issue may be related to the use of padding, which could be adding extra space and causing the unexpected scrolling behavior. As a potential solution, we recommend replacing the padding with margins on the affected page, if feasible.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

As one of the possible solutions, we would recommend displaying a smaller number of products on the page. In some cases, unloaded images may occupy space, which could affect the layout and performance.

As we mentioned previously, identifying the exact cause of the issue is challenging. However, we are happy to suggest a few potential solutions that may help resolve it.

Additionally, you might consider implementing a sticky section navigation using fixed positioning. This would allow customers to navigate the page more easily and improve the overall user experience.

Would this be a suitable solution for your needs?

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

Thank you for your message.

We appreciate your update and are glad to hear that you were able to resolve the issue by adding a custom code to wait for the front-end scripts to finish loading. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. If the main request of this question is solved, we kindly ask you to mark this topic as solved.

Best Regards,
8Theme’s Team