Anchor links not working as they should, not always

This topic has 11 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by ziga32

  • Avatar: ziga32
    ziga32
    Participant
    September 16, 2025 at 10:34

    I have a page divided into section with anchol link in the menu.
    https://ergovision.si/vsi-stoli/

    This are the anchor links.
    https://share.cleanshot.com/Mkd3SKBY

    If you click them you’ll see that they work as they should.

    But that only happens when you are already on this page. If you are on any other page, and you click this anchor link, it takes you to a random spot on that page.

    For example. you are here
    https://ergovision.si/dodatki/
    and click on anchor menu 24/7. It does not take you to section 24/7.

    10 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2025 at 13:11

    Dear @ziga32,

    We hope this message finds you well.

    We have reviewed the issue you reported. Could you kindly clarify whether the problem persists when the section animations on the page are disabled?

    Additionally, we would appreciate it if you could provide us with temporary wp-admin and FTP access via private content, so we can investigate the matter further.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: ziga32
    ziga32
    Participant
    September 16, 2025 at 13:28

    hmm, what section animation? I don’t have any animation set for sections?

    sending logins

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2025 at 19:32

    Hello @ziga32,

    We hope this message finds you well.

    Could you kindly clear your website’s and CDN cache and check again? It appears that a CDN is currently active on your site, which may be preventing us from verifying whether the changes we implemented in response to your request have taken effect.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: ziga32
    ziga32
    Participant
    September 16, 2025 at 19:39

    Thank you, I purged everything in cloudflare, but still does not seem to jump to where it should.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2025 at 19:47

    Hello @ziga32,

    We have conducted testing and attached the results in the private content section for your review. Please note that this issue may not always be consistently reproducible, which makes it challenging to determine the exact cause.

    At this time, we believe the issue may be related to the use of padding, which could be adding extra space and causing the unexpected scrolling behavior. As a potential solution, we recommend replacing the padding with margins on the affected page, if feasible.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: ziga32
    ziga32
    Participant
    September 16, 2025 at 19:54

    Hmm, in your video it works fine if tune the padding. But in my case it jumps to the sam place, to the middle of first section.

    look
    https://share.cleanshot.com/mzwqr12c

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2025 at 20:08

    Hello @ziga32,

    As one of the possible solutions, we would recommend displaying a smaller number of products on the page. In some cases, unloaded images may occupy space, which could affect the layout and performance.

    As we mentioned previously, identifying the exact cause of the issue is challenging. However, we are happy to suggest a few potential solutions that may help resolve it.

    Additionally, you might consider implementing a sticky section navigation using fixed positioning. This would allow customers to navigate the page more easily and improve the overall user experience.

    Would this be a suitable solution for your needs?

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: ziga32
    ziga32
    Participant
    September 16, 2025 at 20:53

    what do you mean, I already have fixed positioned header.

    but nevermind, I added a custome code that Waits for pages front-end scripts to finish and now it works.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 17, 2025 at 06:39

    Hello @ziga32,

    Thank you for your message.

    We appreciate your update and are glad to hear that you were able to resolve the issue by adding a custom code to wait for the front-end scripts to finish loading. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. If the main request of this question is solved, we kindly ask you to mark this topic as solved.

    Best Regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    September 17, 2025 at 09:42

    Thanks for the support! My topic “anchor links not working as they should, not always” has been successfully resolved.

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The issue related to '‘anchor links not working as they should, not always’' has been successfully resolved, and the topic is now closed for further responses

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