An error occurred while updating XStore: The package could not be installed.

This topic has 4 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

  • Avatar: Shariful Islam
    Shariful Islam
    Participant
    December 22, 2020 at 10:24

    Dear Concern,

    When updating my theme, as showing the flowing errors:

    Updating Theme XStore (1/1)
    Downloading update from https://www.8theme.com/themes/api/files/get/xstore.zip?token=…
    Unpacking the update…
    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Disabling Maintenance mode…

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2020 at 10:28

    Hello,

    Try to update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

    Avatar: Shariful Islam
    Shariful Islam
    Participant
    December 22, 2020 at 12:06

    Dear Concern,

    I tried again and again but failed.

    Please solve our problems at your end.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2020 at 14:30

    Hello,

    I can see the latest version of the theme on your site – https://prnt.sc/w7u2wm
    Is there anything else I can help you with?

    Regards

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