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Topic: An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (

eausiris

Participant

February 1, 2023 9:22 am

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Site URL: hidden
Theme version: 9.0.2
WooCommerce version: 7.2.2

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Rose Tyler

Support staff

February 1, 2023 9:26 am

Hello,

Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update

Kind Regards,
8theme team

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eausiris

Participant

February 1, 2023 10:03 am

I did but it’s still not working

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Rose Tyler

Support staff

February 1, 2023 10:12 am

Hello, Eausiris

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– renter purchase code and register theme
– go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09
You may try to update theme after that and you should not face any issue.

Kind Regards,
8theme team

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eausiris

Participant

February 1, 2023 10:34 am

I followed every steps but still not working

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Rose Tyler

Support staff

February 1, 2023 10:38 am

Hello, Eausiris

In this case, watch the video How to update the theme using FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

Kind Regards,
8theme team

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