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An error occurred while updating Xstore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT

This topic has 7 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by kareldevries

kareldevries

Participant

May 17, 2025 at 08:56

Hello,

I tried everything, but it still doesnt work for me.
I know there are the same topics, but i followed every step.
Registrered again, etc etc.

I hope you guys can help,.
Thanks in advance!

Kind regards,

KdV

Please, contact administrator
for this information.

#444659 Copied Theme version: 9.4.11

6 Answers

Alex Carter

Support staff

May 17, 2025 at 10:06

Hello,

Thank you for reaching out to us.

We have manually updated the theme and core plugin for you, so everything should now be functioning properly.

If the issue reoccurs, please contact us on a business day, and one of our technicians will investigate the matter further.

Warm Regards,
The 8Theme Team

#444667 Copied

kareldevries

Participant

May 17, 2025 at 10:35

Wow thank you for fixing it. That must be the fastest support i´ve ever seen.

Now i stumbled upon something new. I would like to have the demo version fof the plant store. And it´s installed. But the header is missing. In the wizard is see that it asked for elementor pro. Is this the only option to make the pretty header/menu from the plant store demo?

Thanks in advance

#444670 Copied

Alex Carter

Support staff

May 17, 2025 at 10:43

Hello,

We kindly ask you to downgrade your PHP version from 8.4.6 to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with version 8.4.6.

Warm Regards,
The 8Theme Team

#444671 Copied

kareldevries

Participant

May 17, 2025 at 17:29

Hello,

Thank you very much! it all worked.
I changed it to lower PHP, but i couldn´t fix any media editing. The editor showed a small corner only while editing. So i changed it back to latest PHP. Now the menu stays and i can edit. Should i keep it on lower PHP for functioning? and change it to new if i want to use media editor (or am i missing something).

Kind regards,

#444688 Copied

Alex Carter

Support staff

May 19, 2025 at 07:18

Hello,

Thank you for your message, and we apologize for the delayed response due to the weekend.

Let’s try using PHP version 8.3. If you encounter any issues while using this version, please record a video demonstrating the problem. You can upload the video to a file-sharing service such as https://wetransfer.com/ and share the download link with us.

This will help us better understand the issue and provide a more accurate solution.

Best regards,
8Theme’s Team

#444729 Copied

kareldevries

Participant

May 26, 2025 at 20:37

Thanks for the support! My topic “An error occurred while updating Xstore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT” has been successfully resolved.

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An error occurred while updating Xstore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT

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