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Am having issues with installing the plugins and some code Erros

This topic has 13 replies, 5 voices, and was last updated 3 weeks, 3 days ago ago by Tony Rodriguez

Andrews

Participant

April 13, 2025 at 09:54

Am having issues with installing the plugins and some code Erros

Please, contact administrator
for this information.

#440557 Copied Theme version: 9.4.10

12 Answers

Alex Carter

Support staff

April 14, 2025 at 06:49

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing issues with installing the plugins and encountering some code errors. In order to assist you more effectively, could you please provide us with the following details:

– A list of the specific plugins you are trying to install
– Any error messages or screenshots related to the issue
– Your website URL and WordPress admin access (you may share this securely via the private area of our support platform)
– The theme version and WordPress version you are currently using

Once we have this information, we will be happy to investigate the issue further and provide you with a suitable solution as soon as possible.

Best Regards,
8Theme’s Team

#440569 Copied

Andrews

Participant

April 14, 2025 at 14:02

Thanks for the response. these are the list of plugins,

1: Wordfence Security.
2: HubSpot.
3: MultiVendorX.
4: Dokan.
5: FileBird.
6: W3 Total Cache.
7: Cookie Notice & Compliance for GDPR / CCPA.
8: Smart Product Viewer.
9: Regenerate Thumbnails.
10: Antispam Bee.

Please contact administrator
for this information.

#440610 Copied

Rose Tyler

Support staff

April 14, 2025 at 14:38

Hello,

We appreciate your prompt response.

We kindly ask you to downgrade your PHP version from 8.3.19 to either 8.1 or 8.2, as not all plugins are currently compatible with version 8.3.19.

Once the PHP version has been adjusted, please try installing the desired plugin again. Should you encounter any issues during the installation process, do not hesitate to contact us—we will be happy to assist you further.

Additionally, we recommend reviewing the plugin documentation prior to installation: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Please note that each additional plugin may slightly affect your website’s performance. Therefore, we advise activating only those plugins that are essential for your site’s functionality.

Warm Regards,
The 8Theme Team

#440615 Copied

Andrews

Participant

April 17, 2025 at 11:42

Hi, greetings. Please, I need assistance to check this issue that I am facing, too-long leading times on the site, and I contacted my hosting provider. These are their response, a nd I have attached the pictures

Files is visible for topic creator and
support staff only.

#440984 Copied

Alex Carter

Support staff

April 17, 2025 at 12:28

Hello,

Thanks for sharing the message from your hosting provider.

From the screenshot, the 524 Timeout error is caused by your server taking too long to respond. Hostwinds reviewed your server and found:

– High server load
– Intensive MySQL activity
– Multiple PHP-CGI processes from your WordPress installation
– Scripts causing problems:
admin-ajax.php
index.php
These scripts are consuming a lot of CPU and memory, which leads to slow loading times.

Here’s what you can do to fix it:
✅ 1. Install a Caching Plugin (if not already installed)
Helps reduce server load by serving cached pages.

Popular options: WP Rocket, W3 Total Cache

✅ 2. Limit admin-ajax.php usage
This script is often abused by:
Heavy plugins
Theme features (e.g., ajaxify in settings of elements);
Heartbeat API

You can:
Install Heartbeat Control plugin to reduce the frequency of Ajax calls (this solution is recommended online, we did not test it).
Disable heartbeat API in areas where it’s not needed.

✅ 3. Optimize your MySQL database
Use a plugin like WP-Optimize or Advanced Database Cleaner

Remove old post revisions, spam comments, transients, etc.

✅ 4. Deactivate or replace heavy plugins
Some plugins constantly call admin-ajax.php (e.g., live chat, analytics, page builders). Try:

Deactivating plugins one by one and monitoring server load.

Replacing them with lighter alternatives.

✅ 5. Consider upgrading your hosting plan
If your site is growing and attracting more traffic, a shared or low-tier VPS may not handle the load well anymore.

✅ 6. Use a CDN (Content Delivery Network)
A CDN like Cloudflare, BunnyCDN, or KeyCDN can offload static resources, improve speed, and prevent timeouts.

Best Regards,
8Theme’s Team

#440993 Copied

Andrews

Participant

April 19, 2025 at 14:30

Hi greetings. Please, I have installed MultiVendorX, but the vendor list page is showing only the short code, so kindly help me out.. I can share the details so you can check it from your end as well. Thank you. I have added pictures for your reference.

Files is visible for topic creator and
support staff only.

#441204 Copied

Jack Richardson

Support staff

April 21, 2025 at 08:52

Dear @Andrews,

I hope this message finds you well.

Unfortunately, we are currently experiencing significant delays when attempting to load your dashboard, due to a 524 error previously mentioned by @Alex Carter. It appears that this issue has not yet been resolved on your website.

We kindly recommend reviewing your Dokan plugin configuration settings (https://dokan.co/docs/wordpress/all-vendors/store-category/), particularly the page assignments for the Dokan dashboard, vendor list, and other related pages. If you are still unable to locate the necessary options within the settings, we suggest reaching out to the Dokan support forum, as this issue seems to be related to the plugin’s configuration.

Once the 524 error on your website has been resolved, we will be happy to assist you further by checking the Dokan plugin settings. At this time, however, we are unable to access the settings page due to the loading issue.

Thank you for your understanding.

Best regards,
The 8Theme Team

#441314 Copied

Andrews

Participant

April 21, 2025 at 15:03

Hi @Jack Richardson,
Thanks for your help, please kindly check to access the dashboard again, as I have contacted them and it seems it working fine from my end now.

And the plugin is MultiVendorX, not
Dokan.

Please contact administrator
for this information.

#441357 Copied

Jack Richardson

Support staff

April 22, 2025 at 09:23

Dear @Andrews,

We hope this message finds you well.

We noticed that the shortcode you were using, mvx_vendorlist, is not the correct one as per the official MultivendorX documentation. According to their published list of shortcodes (https://multivendorx.com/list-of-shortcodes/), the correct shortcode is mvx_vendorslist.

It is a bit surprising that this discrepancy was not identified by the official MultivendorX support team. In any case, we have now replaced the incorrect shortcode with the correct one on your site. As a result, the vendor list page is now displaying properly (https://prnt.sc/wMvgJY83kxxo). Please note, however, that no vendors have been created yet—once you add vendors, you will be able to see the layout in full.

Kindly be reminded that we provide support for our own themes and projects. Since this issue was related to a third-party plugin, we recommend reaching out to the MultivendorX support team directly for any further questions or assistance regarding their plugin features.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#441408 Copied

Andrews

Participant

April 22, 2025 at 10:51

Hi greetings,

Thanks for your help, please kindly help me with footer issue as the footer displays defrent from the actual footer i have set up from the backend

Please contact administrator
for this information.

#441421 Copied

Alex Carter

Support staff

April 22, 2025 at 12:30

Hello, Andrews,

Thank you for reaching out to us.

We have disabled the Static Blocks cache via Theme Options > Speed Optimization on your behalf. Kindly clear your browser cache as well as the cache from any caching plugins you may be using, and then check the results.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

#441435 Copied

Tony Rodriguez

Support staff

April 22, 2025 at 12:34

Dear Andrews,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#441436 Copied
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Am having issues with installing the plugins and some code Erros

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