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All options disappeared on page editing view

This topic has 13 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

melpno7

Participant

May 12, 2018 at 19:44

Hello!

Thanks for this great theme!

All of a sudden, not related to any plugin install, I don’t see regular options on the page editing view:
– WPBakery Page Builder is not available
– Yoast is not available
– Page layout is broken

Help! 😉

Melissa

Please, contact administrator
for this information.

#192841 Copied Theme version: 4.25 WooCommerce version: 3.3.5

12 Answers

Rose Tyler

Support staff

May 14, 2018 at 07:30

Hello,

Thanks for the topic.
Your page can’t be edited if Massive Addons for WPBakery Page Builder plugin enabled. To solve this problem, read a reply from author of Massive Addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://prnt.sc/hmu4qh and follow their suggestion.

Regards

#192861 Copied

melpno7

Participant

May 14, 2018 at 20:34

Hi Rose,

Thanks for the quick reply!

I read the related article but didn’t help me. I increased the memory, and our server does (and always has) use mod_security. I was able to build pages in the past. I also can’t post a support ticket with Massive Addons since I got the plugin via your theme.

Please help.

Thanks!

Melissa

#192960 Copied

Rose Tyler

Support staff

May 15, 2018 at 08:23

Hello,

Please contact your hosting provider and ask to increase the maximum body length value + increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Then clear cache and check page editor. Also, temporarily disable 3rd party plugins to be sure that no one of them has a conflict with Massive Addons.
Let us know result.

Regards

#192981 Copied

melpno7

Participant

May 16, 2018 at 04:38

Hi Rose,

I did all the above, and all your PHP requirements are met.

I disabled all plugins except for VB Page Builder. The page editor worked fine. When I activated Massive Addons only, the page stopped working.

It is not interacting with another plugin.

How can we get this fixed?

Thanks!

#193044 Copied

Olga Barlow

Participant

May 16, 2018 at 09:46

Hello,

Provide FTP access to your site, please. And let us know what is your maximum body length value.
Also, provide us list of the server error logs.

Regards

#193073 Copied

melpno7

Participant

May 17, 2018 at 00:19

Hi Olga,

See below.

Melissa

Please, contact administrator
for this information.

#193146 Copied

Olga Barlow

Participant

May 17, 2018 at 08:46

Hello,

We have added the code in .htaccess file that plugin author suggested to increase the maximum body length value. After that everything works fine. Seems your hosting provider did not do this if you contacted him.

Regards

#193164 Copied

melpno7

Participant

May 17, 2018 at 15:50

That worked! Thanks!

#193186 Copied

Rose Tyler

Support staff

May 18, 2018 at 07:01

Hello,

You’re welcome!

Regards

#193203 Copied

melpno7

Participant

May 19, 2018 at 18:14

Hi,

It’s actually broken again. Any idea?

Melissa

#193253 Copied

melpno7

Participant

May 19, 2018 at 19:31

One more thing,

If you look at treatibles.com, when you hove over “resources” in the main navigation, a dropdown comes up. When the drop-down is active, I can’t click on the next navigation items “press” or “contact”.

How can I fix?

Thanks!

Melissa

#193255 Copied
Rose Tyler

Support staff

May 21, 2018 at 09:08
Hello,

1. Have you edited .htaccess file? Could you contact the hosting provider and ask to increase the maximum body length value to 10M?
2. Please add this css code in Theme Options > Styling > Custom css:

.nav-sublist-dropdown:before { height: 15px; top: -10px; }

Regards
#193287 Copied
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