Thanks for contacting us.
Do you use WPML? Please provide temporary wp-admin access.
Use WPML settings http://prntscr.com/s3gt58 to add the mentioned admin texts to string translator https://gyazo.com/3673e6abd824e58e115b10648fdf55fd and then translate them using string translator http://prntscr.com/s3gu1f
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