All Content Going Under Header in shop page

This topic has 7 replies, 4 voices, and was last updated 1 weeks, 1 days ago ago by CuteVirus

  • Avatar: CuteVirus
    CuteVirus
    Participant
    June 21, 2025 at 17:42

    whatever i add in the top section of my shop page its going under the header. its only effecting on the shop main page. how can i fix this please?

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    support staff only.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2025 at 16:10

    Hello,

    Thank you for reaching out to us.

    At the moment, you have two header templates configured https://prnt.sc/5sLMiKDy3dmO . The one currently displayed on the shop page has the “overlap” option enabled in its settings.

    We have addressed your request by adjusting the display conditions for the mentioned header.

    Should you have any further questions or need additional assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: CuteVirus
    CuteVirus
    Participant
    June 22, 2025 at 19:34

    i need a urgent help please. peoples cant login to the site with his account sometimes they can login but once they click logout option from the dashboard they cant re-login. i have added a video. how to fix this please?

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    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 23, 2025 at 07:46

    Hello,

    We have temporarily disabled the option on your website, as shown in the following screenshot: https://prnt.sc/qQQc55J_05w-. Please review the result at your convenience.

    In order to investigate the issue further, we kindly ask you to provide us with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: CuteVirus
    CuteVirus
    Participant
    June 24, 2025 at 07:59

    currently few users getting this issue

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    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 24, 2025 at 10:08

    Dear @CuteVirus,

    We hope this message finds you well.

    We would like to inform you that we have uploaded a fix to your website. This update will be included in the next theme release, or alternatively, we may provide it as a separate patch.

    Currently, we have noticed that the account page tabs are disabled, which allows the login and registration forms to display correctly. However, you may re-enable the account tabs via the Sales Boosters settings to verify the fix.

    Please remember to clear your cache in both WP Rocket and your browser to ensure the changes take effect properly.

    Should you have any further questions or require assistance, feel free to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: CuteVirus
    CuteVirus
    Participant
    June 27, 2025 at 10:16

    Thanks for the support! My topic “All Content Going Under Header in shop page” has been successfully resolved.

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The issue related to '‘All Content Going Under Header in shop page’' has been successfully resolved, and the topic is now closed for further responses

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