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All categories are not displayed in the widget

This topic has 9 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Andrew Mitchell

Denurade

Participant

June 3, 2025 at 12:03

I have 10 main product categories on my site, but the widget displays only 9. Although the category that is not displayed contains products.
This happens only in the category widget.

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8 Answers

Alex Carter

Support staff

June 3, 2025 at 12:18

Hello,

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please provide us URL of the page with the mentioned widget.

Warm Regards,
The 8Theme Team

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Denurade

Participant

June 3, 2025 at 13:06

Unfortunately, that didn’t help.

Please contact administrator
for this information.

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Denurade

Participant

June 4, 2025 at 12:25

Strange problem only in this widget. what should i do?

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Andrew Mitchell

Support staff

June 4, 2025 at 13:56

Hello, Denurade,

Please note that a category will only be displayed if it contains at least one product that is available for purchase. If there are no purchasable products within a category, it will not be shown. This is due to the way the category filter widget is designed—it only displays categories with products that can be bought.

Best regards,
The 8Theme Team

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Denurade

Participant

June 4, 2025 at 14:13

There are products on sale in this category, I have attached a link.
I also changed the name of one of the categories. but it didn’t change in the widget.
I cleaned the cache, regenerated the css. Nothing helped.

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

June 5, 2025 at 15:41

Hello, Denurade,

We have noticed that the corresponding category has already appeared in the filter widget. Kindly check and confirm on your end.

Best regards,
8Theme Team

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Denurade

Participant

June 9, 2025 at 10:47

Updates to this widget take a long time to happen. I understand that this is a problem with the cache. But I’ve disabled cache completely in the elementor, but it doesn’t help.

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Andrew Mitchell

Support staff

June 10, 2025 at 13:22

Hello, Denurade,

We hope this message finds you well.

We are currently working on a performance update that includes caching improvements. As part of this process, we would like to offer you the opportunity to test a pre-release version. The download link to the archive will be provided in a private message.

This test version also includes enhancements related to widgets.

Best regards,
The 8Theme Team

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