Return to previous page

Alidropship plugin – import products can’t view

This topic has 11 replies, 3 voices, and was last updated 12 hours, 24 minutes ago ago by harshana

harshana

Participant

June 11, 2025 at 12:44

Hello XStore Support Team,

I’m experiencing a critical issue with my website using the XStore theme.
Product is successfully import to the dashboard from aliexpress but can’t view it from the website.
screenshot attached – console error

Files is visible for topic creator and
support staff only.

#446879 Copied

10 Answers

Alex Carter

Support staff

June 11, 2025 at 12:50

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#446880 Copied

harshana

Participant

June 12, 2025 at 06:31

need your email for give admin access

Files is visible for topic creator and
support staff only.

#446939 Copied

Alex Carter

Support staff

June 12, 2025 at 07:06

Hello,

Any email address can be used for the new account, it does not have to be your or our personal email.

Warm Regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#446942 Copied

harshana

Participant

June 12, 2025 at 09:34

did you receive the admin link and FTP account details. I send it as private content

#446964 Copied

Alex Carter

Support staff

June 12, 2025 at 10:20

Hello,

We would like to inform you that we are currently unable to see any private content from your side. Kindly check and ensure that the necessary information is provided in the designated area when you respond to us next time: https://prnt.sc/BuQ-wpru6lce

Warm Regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#446967 Copied

harshana

Participant

June 12, 2025 at 12:10

check the private content

Content is visible for topic creator and
support staff only.

#446975 Copied

Andrew Mitchell

Support staff

June 12, 2025 at 15:54

Hello, harshana,

Thank you for providing access. We have resolved the issues related to our topic. However, we are observing a significant number of fatal errors caused by the Dokan Pro plugin. Please find the details in the attached files.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#446998 Copied

harshana

Participant

June 23, 2025 at 05:01

I give up on Alidropship plugin and remove it. After that there are some icons on the website. please remove those.
refer the attachment

Files is visible for topic creator and
support staff only.

#447748 Copied

Andrew Mitchell

Support staff

June 23, 2025 at 07:52

Hello, harshana,

We hope this message finds you well.

We are currently preparing a major update, which will include the removal of the icons you reported, as well as significant performance improvements.

Thank you for your continued support.

Best regards,
The 8Theme Team

#447768 Copied

harshana

Participant

June 23, 2025 at 10:13

Ok then hope to see that soon

#447785 Copied
Viewing 11 results - 1 through 11 (of 11 total)