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Topic: AJAX SKU search results ok -> hit enter -> no results

Mike Schö

Participant

January 10, 2019 12:42 am

Hello,

i have a product with sku “bristol”, if i search for it i get the correct ajax result.

But when i press enter (or on the search icon) to show the search results, there are no results? There should also be the one result which the ajax search for “bristol” shows.
Site URL: hidden
Theme version: newest
WooCommerce version: newest

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Rose Tyler

Support staff

January 10, 2019 8:23 am

Hello,

Do you use the latest version of XStore Core plugin? https://xstore.helpscoutdocs.com/article/37-plugins-update
Is there this problem with parent theme or with child one only?
Please provide us with temporary wp-admin and FTP access.

Regards

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Mike Schö

Participant

January 10, 2019 9:30 am

I have the newest version 1.1.8 of the core plugin.

The problem also exists with the parent theme.

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Rose Tyler

Support staff

January 10, 2019 9:59 am

Hello,

We’ve sent your issue to our developers. I’ll inform you, once we get information from them.

Regards

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Rose Tyler

Support staff

January 10, 2019 4:53 pm

Hello,

The problem is caused by WOOF – WooCommerce Products Filter plugin. Go to settings of the plugin > Extensions > uncheck Searching by Text, because there is a conflict between our search functionality and search of the plugin.
We don’t give guarantee for full theme compatibility with all 3rd party plugins.

Regards

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Mike Schö

Participant

January 14, 2019 5:55 pm

Great, thank you! 🙂

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Rose Tyler

Support staff

January 15, 2019 8:00 am

You’re welcome!

Regards

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