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Ajax product tab not correctly working on mobile

This topic has 16 replies, 4 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

Doussia

Participant

November 8, 2024 at 10:12

Hello,

I am contacting you because I found a big problem on my store with the Ajax Product Tab on my home page on mobile.

As you can see on the image, the first product of the tab is showing but when we scroll for others product nothing appears.

How can I fix this ?

Thank you

Files is visible for topic creator and
support staff only.

#422465 Copied

15 Answers

Rose Tyler

Support staff

November 8, 2024 at 10:30

Hello, Doussia,

Thank you for reaching out to us.

What browser do you use? Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#422466 Copied

Doussia

Participant

November 8, 2024 at 10:36

Here are the access of wp-admin

Please contact administrator
for this information.

#422469 Copied

Rose Tyler

Support staff

November 8, 2024 at 11:32

Hello, Doussia,

We appreciate your prompt response.

Could you kindly clear your browser’s cache and check if the issue is resolved? If the problem persists, please let us know which browser you are using so we can assist you further.

Best regards,
8Theme’s Team

#422476 Copied

Doussia

Participant

November 8, 2024 at 11:35

Yes the issue is solved thank you.

Just I have another think that I don’t understand.

On the website I have 2 headers:
– 1 header for the home
– 1 header for other pages

The problem that I have is that the home header is present on other page, I check the condition, clear the cache but it is still a persistant problem…

Here is some screenshot

Files is visible for topic creator and
support staff only.

#422477 Copied

Rose Tyler

Support staff

November 8, 2024 at 13:34

Hello, Doussia,

Thank you for getting in touch with us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result in the header. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#422501 Copied

Doussia

Participant

November 13, 2024 at 08:22

Hello,

I have try to disable all third plugins but nothing change,
I create you FTP access, you will find them on the content area.

Have a nice day.

Please contact administrator
for this information.

#423081 Copied

Luca Rossi

Support staff

November 13, 2024 at 10:41

Dear Doussia,

We hope this message finds you well.

It appears that some custom CSS codes were missing due to the WP-Rocket plugin. We have re-added the necessary codes.

Could you kindly review and confirm if everything is now functioning as expected?

https://prnt.sc/G83dZvS4zTfM

Thank you for your attention to this matter.

Best regards,
8Theme Team

#423107 Copied

Doussia

Participant

November 13, 2024 at 15:13

Hello, it works, it’s the same header but now there is a problem of size on the page that add the css added you can see the difference between:

https://doussia.fr/product/gel-de-massage-cosmeceutique-cbd/

and

https://doussia.fr/product/serum-bio-sebo-regulateur-cbd/

#423166 Copied

Luca Rossi

Support staff

November 13, 2024 at 16:29

Dear Doussia,

We hope this message finds you well.

Could you kindly disable all cache systems entirely to help us determine if this resolves the issue?

Thank you for your cooperation.

Best regards,
8Theme Team

#423192 Copied

Doussia

Participant

November 14, 2024 at 09:37

I disable all cache plugin and cache from Xstore customizer and nothing change unfortunately.

I let the cache plugin disable the time for you to check

#423318 Copied

Luca Rossi

Support staff

November 14, 2024 at 10:57

Hi @Doussia,

Could you please check again?

– https://doussia.fr/product/gel-de-massage-cosmeceutique-cbd/
– https://doussia.fr/product/serum-bio-sebo-regulateur-cbd/

Best regards,
8Theme Team

#423349 Copied

Doussia

Participant

November 14, 2024 at 12:51

Thank you, the main header is ok it just remain the top-header and that’s all.

#423379 Copied

Luca Rossi

Support staff

November 14, 2024 at 18:19

Hi @Doussia,

We’ve updated the custom CSS codes a bit.

Can you please check again?

Thank you!

#423490 Copied

Doussia

Participant

November 15, 2024 at 10:31

All working well thank you !

#423564 Copied

Andrew Mitchell

Support staff

November 15, 2024 at 10:31

Dear Doussia,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Ajax product tab not correctly working on mobile

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