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Again and again fatal error after update

This topic has 4 replies, 3 voices, and was last updated 2 years ago ago by Olga Barlow

Daniel0002

Participant

March 25, 2022 at 08:20

Hi There,

is there an option that the et-core does not cause fatal errors again and again after updates?

best regards
Daniel

Please, contact administrator
for this information.

#320517 Copied Theme version: 8.1.1

3 Answers

Rose Tyler

Support staff

March 25, 2022 at 08:43

Hello,

Update the Core to 4.1.2.1 version and theme to 8.1.2 version, please
https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#320520 Copied

Daniel0002

Participant

March 31, 2022 at 08:00

Hi Rose,

In general, the theme is very good, it also has cool product builder and other functions, but it cannot be that it constantly leads to fatal errors during updates. Of course I can update and I also have backups. Apparently you run the updates too late. For me, all updates of plugins and themes run automatically. Is there a solution for the future ?

best regards
Daniel

#320987 Copied

Olga Barlow

Support staff

March 31, 2022 at 14:51

Hello,

Not every theme update causes a fatal error but sometimes it happens. In the latest case, it was caused by an Elementor plugin update where they changed some things and it caused the compatibility issue with our theme.
But we released XStore core plugin update immediately after Elementor plugin update to fix that error.

So, take our apologies for the inconvenience.

Regards

#321025 Copied
Tagged: fatal error, template, update, woocommerce, wordpress
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